We have prepared Genesys Cloud CX Scripting Certification (GCX-SCR) certification sample questions to make you aware of actual exam properties. This sample question set provides you with information about the Cloud CX Scripting exam pattern, question formate, a difficulty level of questions and time required to answer each question. To get familiar with Genesys Cloud CX Scripting Certification (GCX-SCR) exam, we suggest you try our Sample Genesys GCX-SCR Certification Practice Exam in simulated Genesys certification exam environment.
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Genesys GCX-SCR Sample Questions:
01. What is used to evaluate a string that contains the runtime value of one or more placeholders while creating If/Else expression?
a) Interpolated Text
b) Text Expression
c) Variable
d) Conditional Text
02. Secure pause is only available for __________ and __________ .
a) Expression
b) ACD calls
c) Queue
d) Callbacks
03. Which feature of the workspace will confirm that you have selected the correct component?
a) Workspace
b) Right pane asset
c) Nesting Indicators
d) Toolbar
04. Select the scripter variable used to find the total time the agent has been on the call.
a) {{Scripter.Customer Call Duration}}
b) {{Scripter.Customer Call Start Time}}
c) {{Scripter.Agent Call Start Time}}
d) {{Scripter.Agent Call Duration}}
05. Which data type is used to store numbers, text, and spaces?
a) Number
b) True/False
c) String
d) Integer
06. Select the role which has edit access permission to access scripts.
a) Outbound Admin
b) Script Designer
c) Genesys Cloud User
d) Outbound Agent
07. Which template contains a single saved component such as text, or a layout of components such as a horizontal stack container?
a) Built-in Template
b) Script Template
c) Component Template
d) Custom Template
08. Which actions allow agents to transfer interactions directly to a number, queue, or user so they don't need to remember where to transfer them?
a) Blind Transfer
b) No Action
c) Invoke Secure Flow
d) Consult Transfer
09. The conversation object containing the saved data is stored for _________ months before being automatically purged.
a) Two
b) Three
c) Four
d) Five
10. Which container is placed in the workspace by default whenever a new script is created?
a) Vertical stack container
b) Horizontal stack container
c) Custom stack container
d) Grid container
Answers:
Question: 01
Answer: a |
Question: 02
Answer: b, d |
Question: 03
Answer: c |
Question: 04
Answer: d |
Question: 05
Answer: c |
Question: 06
Answer: b |
Question: 07
Answer: c |
Question: 08
Answer: a, d |
Question: 09
Answer: b |
Question: 10
Answer: a |
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