Genesys GCX-SCR Certification Exam Sample Questions

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Genesys GCX-SCR Sample Questions:

01. What is used to evaluate a string that contains the runtime value of one or more placeholders while creating If/Else expression?
a) Interpolated Text
b) Text Expression
c) Variable
d) Conditional Text
 
02. Secure pause is only available for __________ and __________ .
a) Expression
b) ACD calls
c) Queue
d) Callbacks
 
03. Which feature of the workspace will confirm that you have selected the correct component?
a) Workspace
b) Right pane asset
c) Nesting Indicators
d) Toolbar
 
04. Select the scripter variable used to find the total time the agent has been on the call.
a) {{Scripter.Customer Call Duration}}
b) {{Scripter.Customer Call Start Time}}
c) {{Scripter.Agent Call Start Time}}
d) {{Scripter.Agent Call Duration}}
 
05. Which data type is used to store numbers, text, and spaces?
a) Number
b) True/False
c) String
d) Integer
 
06. Select the role which has edit access permission to access scripts.
a) Outbound Admin
b) Script Designer
c) Genesys Cloud User
d) Outbound Agent
 
07. Which template contains a single saved component such as text, or a layout of components such as a horizontal stack container?
a) Built-in Template
b) Script Template
c) Component Template
d) Custom Template
 
08. Which actions allow agents to transfer interactions directly to a number, queue, or user so they don't need to remember where to transfer them?
a) Blind Transfer
b) No Action
c) Invoke Secure Flow
d) Consult Transfer
 
09. The conversation object containing the saved data is stored for _________ months before being automatically purged.
a) Two
b) Three
c) Four
d) Five
 
10. Which container is placed in the workspace by default whenever a new script is created?
a) Vertical stack container
b) Horizontal stack container
c) Custom stack container
d) Grid container

Answers:

Question: 01
Answer: a		 Question: 02
Answer: b, d		 Question: 03
Answer: c		 Question: 04
Answer: d		 Question: 05
Answer: c
Question: 06
Answer: b		 Question: 07
Answer: c		 Question: 08
Answer: a, d		 Question: 09
Answer: b		 Question: 10
Answer: a

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