Genesys GCX-SCR Certification Exam Sample Questions

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Genesys GCX-SCR Sample Questions:

01. While editing a script, a designer notices that the Component Templates list on the toolbar still offers an outdated address block template that nobody should use again. The designer wants to delete that template without leaving the script editor.
What should the designer do?
a) Select the inserted address components on the page and delete them from the properties panel
b) Delete the page that the template was first created from
c) Open Component Templates on the toolbar and click Delete Component next to the template
d) Clear the template in Script Properties
 
02. In a university admissions office script, agents type the programs an applicant asks about into a Text input bound to a String variable, for example Biology,Chemistry. A button then runs a Push action that pushes that String variable onto an empty List variable named ProgramsOfInterest.
What does ProgramsOfInterest hold after the push?
a) Two items, Biology and Chemistry, split at the comma
b) One item holding the whole typed text
c) No items, and a validation error on the button
d) Only the first value, Biology
 
03. After a business restructuring, a script designer finds that several existing scripts created in one division are now maintained by a team that works in a different division. The designer wants those same scripts, not copies, to sit in the new division.
Which Scripts page feature moves the selected scripts to another division?
a) Division Filter set to the new division
b) Search box with the division's name typed
c) Change Division
d) Create Template From Script on each one
 
04. To let agents book return calls, a designer adds a Date/Time component with Includes Time set to Yes and binds it to a String variable named CallbackAt. To save space, the designer assigns Scripter.Schedule Callback directly to the Date/Time component as its action, with Date/Time to Callback set to CallbackAt, instead of adding a button. Supervisors now find several callback requests for a single customer, each at a slightly different time.
What is the most likely cause?
a) Includes Time set to Yes makes the action submit separately for the date, the time and the time zone
b) Callback Queue ID uses Scripter.Queue ID, so every agent in that queue receives a request
c) CallbackAt is a String variable, while a Date/Time value needs a Number variable
d) The action runs every time the bound variable is updated
 
05. A script designer creates a dynamic Number variable named dNum_Fee with this expression:
fee = {{num_Amount}} / 50; total = {{num_Amount}} + fee; fee
In preview, the agent enters 15000 in the Numeric input bound to {{num_Amount}}. What value does dNum_Fee hold?
a) 300, since the value of the last expression evaluated is assigned
b) Nothing, since no statement assigns dNum_Fee
c) 15300, since total is the final variable assigned
d) An error, since a dynamic variable allows one statement
 
06. Agents type a one-time passcode that the customer reads aloud into a Text input, then click a Verify button. Compliance asks that the passcode never sits on screen in readable form where passers-by could see it, but agents must still be able to check what they typed before clicking Verify. Call recording is handled by a separate process.
Which configuration best meets these requirements?
a) Run Secure Pause while the agent types the passcode, then End Secure Pause
b) Enable Customer Secured Data and save the passcode with Set Secure Data
c) Bind Visible to a variable after typing
d) Set Password and Show Password Toggle to Yes
 
07. During an outbound campaign call, an agent corrects a contact's postal address in a Text input that is bound to the contact's Address column variable. The script page has no buttons and runs no actions, so nothing on it commits the change, and the agent then finishes the call as usual.
When does the outbound dialing system write the corrected address back to the contact list?
a) After the agent dispositions the call
b) As soon as the agent moves focus out of the edited text box on the page
c) When the campaign has finished dialing every record on its contact list
d) When the agent next switches the script to a different interaction
 
08. On an outbound campaign script's closing page, the agent reads out the caller ID number that the contact's phone shows for this call, so that the contact can save it. The text reads Our number on your display is {{Scripter.Customer Formatted Number}}. Contacts report that the agent read out their own phone number instead.
Which change fixes the closing page?
a) Use {{Scripter.Agent Participant ID}}, which identifies the agent in the call
b) Use {{Scripter.Agent Formatted Number}}, the number the contact sees as the caller ID
c) Use {{Outbound.Contact ID}}, the identifier of the contact record
d) Replace it with a contact list phone column, such as {{Outbound.Phone}}, in the same text
 
09. Before an internal audit, a contact center lead must list every script in the Scripts list that has never been published, because those drafts cannot yet be used by call flows or campaigns. The organization has inbound, outbound and chat scripts.
What is the most direct way to identify them?
a) Sort by the Last Modified column
b) Check which scripts the Set Screen Pop action offers in an Architect call flow
c) Sort the list by the Last Published column
d) Open the Script Templates page
 
10. While editing a script page, a script designer selects a Read-only text component that is no longer needed. The designer has made several changes since the script was last saved and wants to remove only that one component.
Which method does Genesys recommend for removing the selected component?
a) Press the Delete key on the keyboard while the component is selected
b) Click the Delete Component icon in its properties
c) Set the component's Visible property to False in the Layout group
d) Choose Delete from the More menu beside the page in the Page tab list

Answers:

Question: 01
Answer: c		 Question: 02
Answer: b		 Question: 03
Answer: c		 Question: 04
Answer: d		 Question: 05
Answer: a
Question: 06
Answer: d		 Question: 07
Answer: a		 Question: 08
Answer: b		 Question: 09
Answer: c		 Question: 10
Answer: b

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