Salesforce CRT-101 Certification Exam Sample Questions

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Salesforce CRT-101 Sample Questions:

01. What are two capabilities of Salesforce Knowledge?
Choose 2 answers.
a) Users can rate the helpfulness of articles
b) Knowledge articles integrate with Service Console.
c) Knowledge articles are always publicly available for customers.
d) Any user can write and publish articles.
02. A Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record. What reason should the System Administrator give for why this is occurring?
a) This user does not have Edit permissions on the Account object.
b) This field is defined as Read-Only on the Page Layout.
c) This is a System Audit field and it is Read-Only for existing records.
d) This field is Read-Only in Field-Level Security settings.
03. Ursa Major Solar is adding objects to a custom report type. How many objects, maximum, can be added to this report type?
a) Unlimited as long as the objects have associations
b) Four as long as the objects have associations
c) One as long as the object has a master-child relationship
d) Two as long as the objects have associations
04. The administrator at Universal Containers is creating a flow with several steps. How can the administrator check their work as they are developing the flow?
a) Use debug logs in the Developer Console
b) Use debug logs found in Setup
c) Use the Debug tool in the flow builder
d) Perform the same steps manually via the UI
05. Which two actions allow the System Administrator to limit Chatter access during roll-out to a subset of Salesforce users?
Choose 2 options.
a) Create an email invitation for the subset of users.
b) Edit a Profile to "Enable Chatter" for the subset of users.
c) Add the subset of users to the company-wide Chatter group.
d) Create a Permission Set with the "Enable Chatter" permission for the subset of users.
06. A user's profile can be controlled by which three settings?
Choose 3 options.
a) Feature license assignment
b) Record type assignment
c) Locale settings
d) Security at the field-level
e) Assigned apps
07. Universal Containers regularly imports Accounts from an external order system that has its own ID field for each record. What should the System Administrator do to help prevent duplicates during these imports?
a) Use VLOOKUP to find matching records in Salesforce.
b) Create a unique External ID field on Accounts in Salesforce for matching.
c) Create a formula field that identifies matches.
d) Use the ID from the order system in place of the Salesforce ID.
08. How can multiple Campaign records be associated with a single Opportunity?
a) Campaign Influence
b) Campaign Hierarchy
c) Campaign Members
d) Primary Campaign Source
09. Ursa Major Solar is using products and price books. Which two items should an administrator take into considerations about these features?
Choose 2 options.
a) Products without a price are automatically added to the standard price book.
b) If price books contain assets, they can NOT contain products.
c) The standard and list price for a product can be listed in more than one currency.
d) A product can have a different list price in different price books.
10. Ursa Major Solar is importing data and has many records that do NOT meet the data validation criteria. What will occur?
a) The import process will ignore the data validation criteria.
b) The import process will require user authorization in order to import the invalid records.
c) The import process will abort when it encounters the first invalid record.
d) The import process will fail, but only for the records with invalid data.


Question: 01
Answer: a, b
Question: 02
Answer: c
Question: 03
Answer: b
Question: 04
Answer: c
Question: 05
Answer: b, d
Question: 06
Answer: b, d, e
Question: 07
Answer: b
Question: 08
Answer: a
Question: 09
Answer: c, d
Question: 10
Answer: d

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