01. Sales leadership wants managers to recognize sales reps' achievements by giving them badges that appear with a thank-you message in Chatter.
Which feature should the consultant enable?
a) Data.com
b) WDC Thanks (formerly part of Work.com)
c) Quip
d) Chatter streams
02. Cloud Kicks associates every order with a contract. A sales operations user tries to activate an order that already includes order products, but the activation fails.
Which requirement must be met before the order can be activated?
a) The related opportunity must be at the Closed Won stage.
b) The account must have an account team assigned.
c) The order must be linked to the lead that originated it.
d) The associated contract must be activated.
03. Cloud Kicks (CK) has just started selling its products internationally. Management wants opportunities and forecasts to reflect each prospect's currency, which include the US dollar, euro, British pound and Japanese yen, so multiple currencies will be enabled.
Which two impacts will this have on CK's price books?
(Choose 2 answers.)
a) Opportunity products can be added only from price book entries in the opportunity's currency.
b) An opportunity can include products priced in more than one currency.
c) Each product needs a price book entry in every currency it will be sold in.
d) Each currency requires its own custom price book.
04. A company imports customer records from an external system into Salesforce and upserts them on a custom text field marked as External ID. The external system issues case-sensitive identifiers, so ab-1001 and AB-1001 belong to two different customers.
Which additional setting on the field lets it reject a repeated identifier while still accepting both of these values?
a) Required
b) Unique, with values that differ only in case treated as different values
c) Unique, with values that differ only in case treated as duplicate values
d) Auto Number
05. Cloud Kicks sells mostly to businesses but is considering person accounts for a small direct-to-consumer pilot. Leadership says it may abandon the pilot after one quarter.
What should the consultant advise before person accounts are enabled in production?
a) Enable person accounts in production, since they can be disabled from Account Settings if the pilot ends.
b) Enable person accounts in production, since they can be disabled once all person account records are deleted.
c) Preview the impact in a sandbox first, because person accounts cannot be disabled after they are enabled.
d) Enable person accounts for the pilot users' profiles only, so that other users are unaffected.
06. After a successful Agentforce Sales rollout to a new business unit at Universal Containers, forecasts are inaccurate. The administrator confirms that every opportunity stage maps to the correct forecast category, yet some open opportunities show a forecast category that does not match their stage.
What should the consultant recommend so that forecast categories follow the stage mapping going forward?
a) Make the Forecast Category field read-only for sales reps so it follows the stage mapping.
b) Create a report to count the opportunities in each forecast category.
c) Make the Forecast Category field required on the relevant opportunity page layouts.
d) Use forecast adjustments to correct the affected forecast amounts each period.
07. Cloud Kicks (CK) wants opportunities to be associated with the relevant marketing campaign, because it has struggled to evaluate campaign ROI in the past.
Which process improvement should the consultant recommend?
a) Ensure the Type field on opportunities reflects the campaign source.
b) Validate that the Primary Campaign Source field on opportunity records is populated.
c) Leverage the Probability (%) field on opportunities to forecast revenue.
d) Ensure each opportunity is associated with an account record.
08. A consultant is configuring actions for the Salesforce mobile app. Some actions are tied to a specific object and create or update records in the context of the record a user is viewing; these are object-specific actions. Other actions aren't tied to any object and can be placed anywhere actions are supported, such as the home page or Chatter.
What are these actions that aren't tied to an object called?
a) Workflow actions
b) Processes
c) Custom actions
d) Global actions
09. Cloud Kicks has enabled multiple currencies. A sales rep's personal currency is set to euros, while the org's corporate currency is US dollars.
Which currency does Salesforce use by default when the rep creates a new opportunity?
a) The org's corporate currency
b) The currency of the last opportunity the rep viewed
c) The rep's personal currency
d) The currency of the opportunity's associated account
10. Universal Containers (UC) deployed Agentforce Sales three months ago to its North American sales teams. One reason UC selected the product was mobile support, which gives account executives flexibility in the field.
How should the consultant show UC management whether the product is being adopted on mobile devices?
a) Use the Lightning Usage App to track mobile adoption over the last three months.
b) Create a report that compares the number of opportunities created in the last three months with the same period a year ago.
c) Track sales results month over month for the last three months to show an increase in average order size.
d) Survey the account executives at the next quarterly meeting about whether they prefer the mobile app.