Salesforce EX-Con-101 Certification Exam Sample Questions

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Salesforce EX-Con-101 Sample Questions:

01. Tidewell Insurance plans to give a very large population of individual policyholders the Customer Community license so they can view their policies and file claims in a customer site. The product owner also wants policyholders to share a claim with a co-insured relative directly from the site, and wants to place selected policyholders in public groups so that claim records can be opened to them through sharing rules.
Which three constraints of this license should the consultant raise?
(Choose 3 answers)
a) Customer Community users cannot manually share records they own or can access.
b) Customer Community users cannot own the claim records they create in the site.
c) Customer Community users cannot be given access to records through sharing sets.
d) Customer Community users cannot be added to public groups or personal groups.
e) Customer Community users cannot be members of more than one site in the same org.
f) Customer Community users cannot be included in sharing rules.
 
02. Brightwater Utilities is running a six-week public campaign for a new solar rebate. It needs a fast-loading landing page with an event schedule and a form that captures interested visitors as leads. Visitors will not log in, and no case management or knowledge base is required.
Which template should the consultant recommend?
a) Customer Account Portal
b) Build Your Own (Aura)
c) Microsite (LWR)
d) Build Your Own (LWR)
 
03. Riverstone Credit Union members sign in to online banking through an identity provider that supports OpenID Connect but not SAML. The credit union wants members who are already signed in to online banking to reach its Experience Cloud site without signing in again, and a member visiting the site for the first time must have a user created automatically.
What should the consultant recommend?
a) Configure SAML single sign-on with Just-in-Time provisioning so the member's user is created from the first SAML assertion
b) Configure an OpenID Connect authentication provider whose registration handler creates the external user on first sign-in
c) Configure delegated authentication so the site checks members' online banking credentials when they log in
d) Enable self-registration and link to the site's registration page from the online banking home page
 
04. A software company created a new site from the Build Your Own (Aura) template for authenticated customers. The plan calls for knowledge article pages, topic pages and a case list. While configuring the navigation menu, the site manager finds that the site holds only a small set of essential pages and none for articles, topics or cases, so those menu items have nothing to link to.
What explains this?
a) The case and knowledge pages exist but appear only after the profile is given Read access
b) Knowledge has not been made visible to the site's members, so the article and topic pages stay hidden until visibility is granted
c) The site is unpublished, so the template's other pages are not offered to the navigation menu
d) Build Your Own starts with a minimal page set, so the other pages have to be added in Experience Builder
 
05. Ironleaf Manufacturing publishes repair procedures as Knowledge articles in the Dealer Service data category and has selected the partner channel on them. Partner users on the dealer site cannot see the articles. Their visibility comes from the role of the Ironleaf channel manager who owns the dealer accounts, and that internal role must not be given the Dealer Service category.
What should the consultant recommend?
a) Grant Dealer Service category visibility to the channel manager's role so the partner users inherit it from the owner
b) Add the partner users' profile to the dealer site membership so the articles become reachable
c) Grant the partner users Dealer Service category visibility through a permission set or profile
d) Map the Dealer Service category to a navigational topic and add the topic to the dealer site menu
 
06. Stellan Pharma Distribution built a redesigned order-tracking page for its customer site in a full sandbox. The release manager added the site's Network component and its dependencies to an outbound change set, uploaded it and deployed it to production. The deployment status is Succeeded with no warnings, and the new page and components appear when the administrator opens Experience Builder in production.
Customers logging in to the live site still see the old page. What should the consultant recommend?
a) Deactivate the site and then activate it again so the deployed pages load.
b) Publish the site in production.
c) Redeploy the change set with the member profiles added as components.
d) Enable ExperienceBundle in the sandbox and rebuild the change set.
 
07. Bluehaven Travel publishes destination guides as Knowledge articles on its Experience Cloud site. The articles are already published to both the customer channel and the public knowledge channel, they are categorised under the Destinations data category group, and the site's guest user profile already has Read access to Knowledge. Logged-in customers can open the guides, but guest visitors who reach the public help page see no articles at all.
What should the consultant recommend so that guest visitors can see the destination guides?
a) Select Visible to Customer on the articles so that they reach every visitor to the site
b) Turn on public access for the site in the Experience Builder settings
c) Assign the guest user a Knowledge User feature license and a role
d) Grant the site's guest user profile visibility to the Destinations data categories
 
08. Members of a patient-support site want to take part in discussions without showing their full names to other members. The site manager still wants every post attributed to a consistent identity, so that members can follow each other's contributions over time.
What should the site manager do?
a) Enable nicknames in the preferences of Experience Workspaces so members appear by nickname
b) Switch to a theme layout in Experience Builder that hides the author name on every post
c) Ask members to change the first and last names on their user records to pseudonyms
d) Let members post as the guest user without logging in so that names never appear
 
09. A building-supplies manufacturer has made one user at each distributor partner a delegated external user administrator. These administrators must be able to create users for their own company with the Distributor Sales or Distributor Service profile, but never with the Distributor Manager profile, which carries broader access.
What should the consultant configure?
a) Grant the delegated administrators Manage External Users and train them to choose only the two approved profiles when creating users.
b) Assign the Distributor Manager profile a permission set that hides it from delegated administrators.
c) On the delegated administrators' own profile, add Distributor Sales and Distributor Service to its list of delegated external user profiles.
d) Create a sharing set limiting delegated administrators to users with the two approved profiles.
 
10. Vantor Robotics is scoping its customer site and wants to keep custom development to a minimum. The consultant sorts the requirements into those that standard Experience Builder features can meet and those that need a custom Lightning web component.
Which two requirements can be met without custom code?
(Choose 2 answers)
a) Render an interactive 3D model of each robot that members can rotate and zoom
b) Show a promotional banner only to members who have a specific profile
c) Chart live telemetry from Vantor's device platform and refresh it every few seconds
d) Recalculate a maintenance score on the page as members drag usage sliders
e) Let members submit a multi-step warranty request built as a screen flow

Answers:

Question: 01
Answer: a, d, f
Question: 02
Answer: c
Question: 03
Answer: b
Question: 04
Answer: d
Question: 05
Answer: c
Question: 06
Answer: b
Question: 07
Answer: d
Question: 08
Answer: a
Question: 09
Answer: c
Question: 10
Answer: b, e

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