Salesforce FSL-201 Certification Exam Sample Questions

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Salesforce FSL-201 Sample Questions:

01. Which configuration can universal containers use to brand the field service lightning mobile app?
a) Company logo
b) Company style sheets
c) Company address
d) Company colours
02. An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with? open work?
a) Resource Schedule optimization
b) Global optimization
c) Emergency scheduling
d) Customer first scheduling
03. Which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers
a) Assigned resource
b) Homebase travel
c) Resource skill level
d) Break duration
04. Time sheet entries can be associated to which two objects?
Choose 2 answer
a) Work order line item
b) Work order
c) Service resource
d) assigned resources
05. One of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
a) Service territory number
b) Service territories
c) Service appointment
d) Account
06. Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
a) Create a new work order and assign a crew
b) Create a new service appointment and assign to crew
c) Assign the existing service appointment to the crew
d) Assign the existing work order to crew
07. When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
a) Add the resources as a required resource on the contact
b) Add the resources as a required resource on the work order
c) Add the resources as a required resource on the asset
d) Add the resources as a required resource on the account
08. What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
a) Agents view of upcoming service appointment
b) Offline access to flow
c) Native customer signature capture
d) Customized navigation menu
09. How should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
a) Add the relevant field to the field set.
b) Use map report layers.
c) Color code using Gantt palettes.
d) Create a Gantt action to highlight.
10. Which three objects are associated with the work type?
Choose 3 answers
a) Skills
b) Products
c) Article
d) Service appointment
e) Resource


Question: 01
Answer: a
Question: 02
Answer: c
Question: 03
Answer: a, d
Question: 04
Answer: a, b
Question: 05
Answer: d
Question: 06
Answer: c
Question: 07
Answer: d
Question: 08
Answer: b, c
Question: 09
Answer: c
Question: 10
Answer: a, b, c

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