Salesforce User Experience (UX) Designer Certification Exam Sample Questions

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Salesforce User Experience (UX) Designer Sample Questions:

01. A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
a) Qualitative
b) Usability Testing
c) Surver
d) Focus Groups
02. Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act, and sound like Salesforce?
Choose 2 answers
a) In-App Guidance
b) Blueprints and tokens
c) Full functional components
d) Guidelines for voice and tone
03. Cloud Kicks wants to create an external facing site where users can:
- Manage and submit cases via the web.
- Browse and search Knowledge Base articles.
- Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?
a) Sales Cloud
b) Marketing Cloud
c) Experience Cloud
d) Service Cloud
04. Financial advisor should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.
How should a UX Designer suggest the bank represent its customers within its Salesforce instance?
a) Standard Account object.
b) Standard Lead Object
c) Standard Person Account Object
d) Standard Opportunity object.
05. In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers
a) Only allow users to open one selection at a time.
b) Nest an accordion inside of another
c) Use the ''back'' browser button to collapse content
d) Include persistent headings.
06. What would it mean for the user when designing perceivable content?
a) The content should only be audible.
b) The content should not be audible to all senses.
c) The content should not be visible to all senses.
d) The content should only be visible.
07. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?
a) Dynamic Forms
b) AppExchange Apps
c) In-App Prompts
d) Process Builder
08. How should a UX designer differentiate between a voice and a tone?
a) Voice reflects the frequency and tone is one's pitch
b) Voice reflects the personality and tone is the way ones speaks
c) Voice reflects the expression and the tone is the way one designs
d) Voice reflects the character and tone is one's strength
09. The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation. Which design should the design use?
a) Responsive
b) Refactored
c) Reactive
d) Proactive
10. During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
a) Add the Daily Task component to the Home page.
b) Create a mood board to communicate the visual style of the UI.
c) Update the Home page with access to commonly used reports.
d) Make the global search bar bigger on every page.


Question: 01
Answer: c
Question: 02
Answer: b, c
Question: 03
Answer: d
Question: 04
Answer: b
Question: 05
Answer: c, d
Question: 06
Answer: d
Question: 07
Answer: a
Question: 08
Answer: c
Question: 09
Answer: a
Question: 10
Answer: d

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