Salesforce Plat-UX-101 Certification Exam Sample Questions

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Salesforce Plat-UX-101 Sample Questions:

01. During a Salesforce implementation, stakeholders request a highly efficient workflow that removes confirmation messages. From a human-centered design perspective, what should the UX Designer consider MOST?
a) Whether confirmations slow down experienced users
b) The potential increase in user errors and reduced confidence
c) Alignment with Salesforce Lightning Design System patterns
d) The impact on system performance
 
02. Which practices help ensure consistency with Lightning Experience when designing custom solutions?
(Select all that apply)
a) Replacing SLDS with third-party CSS frameworks
b) Applying SLDS design patterns and utilities
c) Creating unique interaction models for each app
d) Aligning custom components with Lightning navigation behavior
e) Using standard Lightning components where possible
 
03. What is the PRIMARY purpose of Salesforce Lightning Design System (SLDS)?
a) To provide consistent design patterns and interaction behavior
b) To enforce a single visual brand across all Salesforce orgs
c) To replace Lightning App Builder
d) To generate Apex and Lightning Web Components automatically
 
04. Which UX design considerations are MOST relevant when creating Salesforce experiences for users with limited time and high task volume?
(Select all that apply)
a) Reducing the number of clicks required
b) Prioritizing essential information
c) Supporting quick actions and shortcuts
d) Adding detailed instructional text on every page
e) Maximizing visual complexity
 
05. How does strong corporate branding MOST positively impact user experience in Salesforce?
a) By prioritizing visual appeal over usability
b) By ensuring consistency and reinforcing user trust
c) By replacing Salesforce standard components
d) By limiting user customization options
 
06. Why is inclusive design an important consideration in Salesforce user experience solutions?
a) It guarantees compliance with all global regulations
b) It ensures the solution works only for users with disabilities
c) It reduces the need for user testing
d) It expands usability across diverse abilities, cultures, and contexts
 
07. At what point should a UX Designer ideally involve end users in testing a Salesforce experience?
a) Only after full production deployment
b) After all declarative configuration is complete
c) As early as possible using prototypes or drafts
d) Only when stakeholders request validation
 
08. Which declarative features can improve user efficiency across multiple steps?
(Select all that apply)
a) Assignment Rules
b) Quick Actions
c) Validation Rules
d) Lightning App Builder
e) Screen Flows
 
09. A Salesforce UX Designer needs to help a team clarify and visualize the ideal future experience for users before any configuration begins. Which UX method is MOST appropriate?
a) Usability testing
b) Heuristic evaluation
c) A/B testing
d) Journey mapping
 
10. When evaluating a custom SLDS-based component, which factors should a UX Designer review?
(Select all that apply)
a) Whether it replaces all standard components
b) Accessibility behavior such as keyboard navigation
c) Alignment with SLDS interaction patterns
d) Visual consistency with Lightning Experience
e) Apex code complexity

Answers:

Question: 01
Answer: b		 Question: 02
Answer: b, d, e		 Question: 03
Answer: a		 Question: 04
Answer: a, b, c		 Question: 05
Answer: b
Question: 06
Answer: d		 Question: 07
Answer: c		 Question: 08
Answer: b, e		 Question: 09
Answer: d		 Question: 10
Answer: b, c, d

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