The Genesys GCX-ARC exam preparation guide is designed to provide candidates with necessary information about the Cloud CX Architect exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Cloud CX Architect Certification (GCX-ARC) exam.
It is recommended for all the candidates to refer the GCX-ARC objectives and sample questions provided in this preparation guide. The Genesys Cloud CX Architect certification is mainly targeted to the candidates who want to build their career in Genesys Cloud CX domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Cloud CX Architect Certification exam.
Genesys GCX-ARC Exam Summary:
|
Exam Name
|
Genesys Cloud CX Architect Certification |
| Exam Code | GCX-ARC |
| Exam Price | $580 USD |
| Duration | 120 minutes |
| Number of Questions | 60 |
| Passing Score | 65% |
| Recommended Training / Books |
Genesys Cloud CX: Implementation Genesys Cloud CX: Contact Center Administration Genesys Cloud CX: Architect |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GCX-ARC Sample Questions |
| Recommended Practice | Genesys Cloud CX Architect Certification (GCX-ARC) Practice Test |
Genesys Cloud CX Architect Syllabus:
| Section | Objectives |
|---|---|
| Architect Flows and IVR Development |
- Navigate the Genesys Cloud Architect user interface (UI).
- Design inbound, outbound, and secure call flows. - Implement prompts and transfers. - Configure speech recognition and Text-to-Speech (TTS). - Understand flow versioning and deployment. |
| Data Actions and Integrations |
- Work with Genesys Cloud APIs.
- Configure web services and data actions. - Integrate with Salesforce, Amazon Web Services (AWS), and external databases. |
| Security Considerations |
- Review access control and permissions.
|
| Troubleshooting and Best Practices |
- Analyze call routing and transfer issues.
- Follow Architect best practices and optimization tips. |