Genesys GCX-ARC Certification Exam Sample Questions

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Genesys GCX-ARC Sample Questions:

01. ___________ is the default amount of time the system waits for the caller's input before timing out.
a) Inter-Digit Timeout
b) Extension Timeout
c) Dial Plan
d) No Entry Timeout
 
02. To use the created script in a call flow, you must use the _____ action.
a) Call Data
b) Set Screen Pop
c) Collect Input
d) Set UUI Data
 
03. Which call flow can be applied to more than one campaign?
a) In-Queue Call Flow
b) Secure Call Flow
c) Outbound Call Flow
d) Inbound Call Flow
 
04. For creating a schedule group, at least one _____________ schedule is required.
a) Holiday
b) Closed
c) Working Hours
d) Open
 
05. Which routing method enables you to create multiple flows for working hours, closed hours, and holidays?
a) Schedule-based Routing
b) Interaction Routing
c) Emergency Routing
d) Flow Routing
 
06. In Architect, you can perform the following actions for the contact center.
(Choose three options)
a) Create in-queue music
b) Create an IVR for the agent-less interaction
c) Update customer details
d) Create a page to present customer details
 
07. What is the maximum file size that a user can upload into Genesys Cloud Documents?
a) 50 MB
b) 1 GB
c) 2 GB
d) No limit
 
08. The goal of _______ is to reduce a customer’s efforts while increasing service efficiency.
a) IVR
b) Prompts
c) DTMF
d) Flow
 
09. What are the routing types used by Genesys Cloud?
a) AWS Routing and IVR Routing
b) IVR Routing and ACD Routing
c) Outbound Contact and Inbound Contact
d) WFM Routing and IVR Routing
 
10. Which variable is used to exchange or pass data that is unrelated to the call from one application to another?
a) Call.CalledAddress
b) Call.Campaign
c) Call.PositionInQueue
d) Call.UUIData

Answers:

Question: 01
Answer: d		 Question: 02
Answer: b		 Question: 03
Answer: c		 Question: 04
Answer: d		 Question: 05
Answer: a
Question: 06
Answer: a, b, c		 Question: 07
Answer: c		 Question: 08
Answer: a		 Question: 09
Answer: b		 Question: 10
Answer: d

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