Salesforce BA-201 Certification Exam Sample Questions

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Salesforce BA-201 Sample Questions:

01. Why should a BA include skeptical end users in solution design?
a) To reduce documentation effort
b) To improve adoption and trust
c) To accelerate development
d) To limit customization
 
02. The business analyst (BA) at Universal Containers is grooming user stories to add to the next sprint. The BA is having difficulty understanding the level of testing that’s necessary for a particular story involving an update to an important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?
a) Perform testing on all objects in the trigger.
b) Run all Apex tests using change set validation.
c) Gather testing requirements from the stakeholder.
 
03. A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Several users say they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users say they access existing systems with only a username and password.
What should the BA do?
a) Bring the requirement to the product owner's attention.
b) Select the requirement used by the majority of the support team.
c) Record the username-and-password method because it needs less setup.
 
04. A VP of Operations says Salesforce “is slowing the team down” and requests immediate automation. When asked for details, the VP provides only high-level complaints and no measurable outcomes.
What should the business analyst do first?
a) Propose automation based on industry best practices
b) Analyze the current business process and pain points
c) Add the request to the product backlog
d) Ask the admin to create a proof of concept
 
05. Which artifact best captures what the system should do without defining how?
a) Apex documentation
b) Technical design
c) Functional requirements
d) Deployment checklist
 
06. A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written.
What should the BA do next?
a) Define the acceptance criteria.
b) Plan the sprint schedule.
c) Write the test scripts.
 
07. A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story:
- “As a service agent, I want Salesforce Macros to complete repetitive tasks faster.”
What should the business analyst change to improve the user story?
a) Add a quantifiable reason why the feature is needed.
b) Replace the specific feature with a goal.
c) Change the user story to the sales manager persona.
 
08. The executive director of Universal Containers (UC) plans to purchase additional Salesforce licenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the journey mapping sessions to be tailored to the features and capabilities that are currently available in UC’s Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?
a) Number of active users and license type
b) Storage capacity and license type
c) Organization edition and license type
 
09. A business analyst (BA) is asked to recommend Salesforce capabilities that align with business needs.
What must the BA understand first?
a) Release timelines
b) AppExchange pricing
c) Developer skill sets
d) Business goals and challenges
 
10. Why is realistic test data critical for user acceptance testing (UAT)?
a) To reduce testing time
b) To simulate real-world usage
c) To avoid stakeholder involvement
d) To simplify scripts

Answers:

Question: 01
Answer: b		 Question: 02
Answer: c		 Question: 03
Answer: a		 Question: 04
Answer: b		 Question: 05
Answer: c
Question: 06
Answer: a		 Question: 07
Answer: b		 Question: 08
Answer: c		 Question: 09
Answer: d		 Question: 10
Answer: b

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