Genesys GCX-OD Certification Exam Sample Questions

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Genesys GCX-OD Sample Questions:

01. When applying wrap-up codes to a campaign, what key factor must be considered?
a) Agent Skill Levels
b) Campaign Metrics
c) Call Result Outcomes
d) Contact List Filters
 
02. Select the features of a call analysis entry.
(Choose three options)
a) Hang up on an answering machine
b) Hang up on a live person
c) Assign schedules
d) Assign wrap-up codes
e) Transfer a live person to an outbound flow
 
03. Which Outbound feature prevents a phone number or contact record from being dialed too often?
a) Dialing Modes
b) Wrap-up Codes
c) DNC List
d) Attempt Controls
 
04. Choose the correct path for assigning a contact list filter to an existing campaign.
a) Admin > Outbound > Campaign Management
b) Admin > Outbound > Contactable Time Sets
c) Admin > Outbound > Call Analysis Responses
d) Admin > Outbound > List Management
 
05. What is the maximum limit count for the number of configurable attempt controls?
a) 400
b) 500
c) 1000
d) 1500
 
06. If you recycle a campaign, all the values reset except for the __________ statistic.
a) Idle Agents
b) Progress
c) Outstanding Calls
d) Abandoned Rate
 
07. While adding a call rule, select the condition type(s) available only for wrap-up rule conditions.
(Choose two options)
a) Contact List Column
b) Wrap-up Code
c) Data Action
d) Call Analysis
 
08. What is the configuration limit for the number of characters in a contact list column entry?
a) 128
b) 512
c) 1000
d) 1024
 
09. Which of the following dialing modes have the risk of call abandonment?
(Choose three options)
a) Preview
b) Progressive
c) Power
d) Agentless
e) Predictive
 
10. What is the default value for the Compliance Abandon threshold?
a) 1 seconds
b) 2 seconds
c) 3 seconds
d) 5 seconds

Answers:

Question: 01
Answer: c		 Question: 02
Answer: a, b, e		 Question: 03
Answer: d		 Question: 04
Answer: a		 Question: 05
Answer: c
Question: 06
Answer: d		 Question: 07
Answer: b, d		 Question: 08
Answer: b		 Question: 09
Answer: c, d, e		 Question: 10
Answer: b

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