Genesys GEOP-CR Certification Exam Sample Questions

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Genesys GEOP-CR Sample Questions:

01. Using the ORS Debugger in a lab, a developer debugs a hand-coded SCXML routing page in code mode and toggles a line breakpoint on a line holding a <datamodel> element. That element is not one of the elements that support suspending.
What happens to the breakpoint?
a) Composer rejects it, and the Breakpoints view stays as it was
b) It moves to the next valid line
c) It stays there, never hit
d) ORS still suspends at that exact line during the session
 
02. During a storm, a utility outage hotline finds that some calls on routing point 5500 never reach the agents its strategy targets. For one such call, every client connected to T-Server for 5500 logged these two events, each shown with every attribute it carried apart from its Server and time stamps:
EventRouteRequest ConnID 006b017a7ced0a12 CallType Inbound ThisDN 5500 ThisQueue 5500
EventRouteUsed ConnID 006b017a7ced0a12 CallType Inbound ThisDN 5500 ThisQueue 5500 ThirdPartyDN 7999
The engineer must establish whether any client asked T-Server to route this call.
Which observation about the EventRouteUsed settles that?
a) Its CallType is Inbound, the same type that the EventRouteRequest had reported for it
b) It shares ConnID 006b017a7ced0a12 with the earlier EventRouteRequest
c) Its ThisDN is routing point 5500 rather than an agent DN
d) No client's copy carries a ReferenceID, so no route request produced it
 
03. An integration developer is explaining to a new team member how Composer's ORS Debugger works with Orchestration Server. The real-time debugging feature runs as a client-server pair, and during a debug session ORS stops at every statement where it can.
Which component decides whether execution actually pauses at a given statement or resumes straight away?
a) ORS, from breakpoints compiled into the generated SCXML
b) Composer, the client
c) URS, which holds the call until the debugger answers
d) The application server, which serves a debug copy of each page
 
04. On a parcel tracking line, a Web Request block stores a carrier's plain XML reply in varStatus, and a later Branching block tests it. While stepping through a test call in the ORS Debugger, a developer sees varStatus displayed wrongly in the Variables view, yet the Branching block takes the expected path on every call.
What is the most likely explanation?
a) The Web Request block did not succeed, so varStatus holds error text, and the branch matched by chance
b) varStatus is a Project variable, so the view drops its _data. prefix and loses the value
c) The Variables view does not display values containing XML correctly, so the display, not the data, is at fault
d) The Variables view shows an XML value only after conversion to E4X, so varStatus looks stale
 
05. At a car-insurance call centre, a claims agent on DN 3301 puts a customer on hold and starts a two-step transfer by dialling routing point 6100, where a Composer application selects a claims specialist.
Which two statements describe the EventRouteRequest that T-Server reports on 6100 for the call the agent dialled?
(Choose two.)
a) Its ConnID is the ConnID of the original customer call
b) Its OtherDN names the claims specialist who will be selected
c) It carries PreviousConnID, which gives the ConnID of the original customer call
d) Its ThisDN names 3301, where the consultation began
e) Its CallType is Consult
 
06. After installing a newer Composer release, a developer imports an existing routing Project into a new workspace and runs Upgrade Composer Project on it. The upgrade completes without errors. The Project's Workflows folder holds twelve workflow diagrams directly, with no sub-folders.
She now plans to run Upgrade Workflow Diagram on each of the twelve files. What should she know first?
a) Each workflow still gets upgraded one at a time before code generation
b) The diagrams are brought up to date the next time each one is validated in Composer
c) The upgrade discarded the old files without a backup
d) The Project upgrade has already upgraded the diagrams in that folder
 
07. Early in a voice workflow, an Assign block stores the alias of the right logical queue for each caller in the variable varQueue. The Target block that follows must queue waiting calls on whichever queue varQueue names.
Which Target block property is designed for this?
a) Virtual Queue
b) Priority (Queue)
c) Virtual Queue Selected
d) Statistics Order
 
08. Calls on a voice routing point are being default-routed even though several agents in the agent group Billing_AG are Ready. The URS log for one call shows these lines, in order:
target <Billing_AG> is not valid or not current
targets list is empty
HERE IS ROUTE_DEFAULT
Which diagnosis fits this sequence?
a) URS could not use Billing_AG as a target, so no target remained and the call went to default routing
b) No statistic was set on the Target block, so URS could not rank the Ready agents
c) Clear Targets was true, so the agent group was dropped before URS evaluated it
d) Every Billing_AG agent was busy, and the Target block timeout expired
 
09. In a pharmacy refill service workflow, five different blocks can find that a prescription has no refills left: a DB Data lookup, two Branching blocks and two ECMAScript checks. Wherever the condition is found, the caller must follow one shared path that plays a renewal message and then routes the call to a pharmacist. The designer wants that path drawn once, without wiring each of the five places to it.
Which design meets this goal?
a) Place a Cancel Event block at each of the five points, which sends the caller to the renewal path
b) Give each of the five blocks an all handler whose exception port leads to the renewal path
c) Start the workflow with a Wait Event block whose transition fires once any of the five blocks finds the condition
d) Raise a custom event and handle it in the Entry block
 
10. Three routing developers each work in their own Composer workspace on the same routing Project. They now need to bring their separate changes together into one version of the Project.
Which approach does the Composer documentation recommend for combining their work?
a) Merge the src-gen and Scripts folders into one Project
b) Combine the edits through the History or Outline view
c) Share the Project through a source control system such as Subversion or Git
d) Export each Project as a WAR file onto one web server

Answers:

Question: 01
Answer: b		 Question: 02
Answer: d		 Question: 03
Answer: b		 Question: 04
Answer: c		 Question: 05
Answer: c, e
Question: 06
Answer: d		 Question: 07
Answer: c		 Question: 08
Answer: a		 Question: 09
Answer: d		 Question: 10
Answer: c

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