Genesys GEOP-CR Certification Exam Sample Questions

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Genesys GEOP-CR Sample Questions:

01. What is the purpose of the Target Block in a Composer workflow?
a) To define the starting point of a workflow
b) To specify routing targets for interactions
c) To store interaction data for reporting
d) To encrypt metadata during routing
 
02. Which setting must be enabled to capture detailed debug-level logs in URS?
a) DebugMode=True
b) LogLevel=Verbose
c) EnableExtendedLogging=True
d) LoggingLevel=Debug
 
03. What two steps are required to use the Assign Block effectively in a workflow?
(Choose two)
a) Defining variables in the workflow
b) Setting values dynamically during workflow execution
c) Assigning default values to system variables
d) Configuring interaction data paths
 
04. Which Composer function is commonly used to retrieve a list of agent groups from the configuration database?
a) GetGroupData()
b) GetAgentList()
c) GetList()
d) RetrieveData()
 
05. How is custom ECMAScript typically used in Composer workflows?
a) To create advanced routing logic
b) To deploy workflows to a Configuration Server
c) To configure multimedia queues
d) To validate database connections
 
06. Which attribute is used to set the routing priority of an interaction?
a) system.ANI
b) system.DNIS
c) session.RoutingTarget
d) interaction.Priority
 
07. What two elements are critical for generating accurate reports in Composer workflows?
(Choose two)
a) Capturing interaction metadata during processing
b) Logging agent availability in the routing workflow
c) Storing interaction data in UCS or an external database
d) Encrypting interaction logs before storage
 
08. Which block in Composer is commonly used to create inbound voice routing applications?
a) Target Block
b) User Data Block
c) Entry Block
d) Assign Block
 
09. Which two log message types are critical for diagnosing target selection issues?
(Choose two)
a) URS logs: "Target Selection"
b) ORS logs: "InteractionTimeout"
c) Event logs: "RouteCallError"
d) DBServer logs: "QueryExecutionError"
 
10. What is the purpose of an Entry Block in a Composer routing application?
a) To route interactions to virtual queues
b) To mark the starting point of a workflow
c) To attach interaction metadata for reporting
d) To terminate a session

Answers:

Question: 01
Answer: b		 Question: 02
Answer: d		 Question: 03
Answer: a, b		 Question: 04
Answer: c		 Question: 05
Answer: a
Question: 06
Answer: d		 Question: 07
Answer: a, c		 Question: 08
Answer: c		 Question: 09
Answer: a, c		 Question: 10
Answer: b

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