Genesys GEOP-IR Certification Exam Sample Questions

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Genesys GEOP-IR Sample Questions:

01. The Cassandra cluster for GIR spans two data centers, with three nodes in each. An administrator is completing the cassandraCluster section of application.yaml on the Interaction Recording Web Services nodes, where the template marks both consistency level settings as values to be changed.
Which consistency settings fit this topology?
a) CL_QUORUM for both reads and writes
b) CL_ONE for both reads and writes
c) CL_LOCAL_QUORUM for both the read and the write consistency level settings
d) CL_LOCAL_QUORUM for reads only with writes unchanged from the template
 
02. A database administrator wants to slim down the GIR Interaction Concentrator database. The proposal is to let ICON stop populating every table except G_CALL and G_PARTY, on the grounds that the Recording Processor Script only needs to know which call was recorded and who took part in it.
How should the consultant respond?
a) Agree if gsysPurge81 runs daily
b) Keep every table GIR lists populate
c) Add a backup ICON database for RPS to read
d) Tighten the [filter] instead
 
03. While deploying Interaction Concentrator for a GIR deployment that uses the Recording Processor Script, an administrator sets adata-reasons-history and adata-extensions-history to none, and adata-userdata-history and role to all, in the [callconcentrator] section of the ICON application.
What does this group of settings achieve for GIR?
a) It lets RPS read the ICON database without going through a DB Server
b) It makes ICON push recording metadata to RPS
c) It switches on collection of the EventData keys
d) It lets ICON collect all the call metadata GIR needs
 
04. At a mobile telecom retailer, sales calls are often transferred to a technical-support agent, so many GIR interactions in SpeechMiner UI contain more than one recording segment. A supervisor wants to listen only to the part of each call that one technical-support agent handled last week, and she weighs four ways of doing it.
Which approach matches how SpeechMiner UI searches and plays segmented interactions?
a) Combine the agent with a Segment filter of More Than 1 and play the returned segments
b) Switch the grid menu from Interactions to Events and play each event that lists that agent
c) Filter on the agent, then expand each row and play the post-transfer segment
d) Filter on the agent, then play each result from the Search Results grid as listed
 
05. While playing a recorded call in the SpeechMiner UI Media Player, a supervisor hears the agent misstate a policy term about two minutes into the call. She wants other reviewers who play the call to see a negative remark tied to that exact point in the recording.
What should she do?
a) Create an Action Item for the agent with the time in its summary
b) Add the call to a Coaching session interaction list
c) Send a note to the reviewers from the My Messages widget
d) Add a Bad comment at that time
 
06. Interaction Recording Web Services will use a Cassandra cluster spread over two data centers. The east data center is the primary, and the west data center is the backup. The administrator is filling in the node lists in the cassandraCluster section of application.yaml.
How should the node lists be filled in?
a) nodes lists the east data center's nodes, and backup_nodes lists the west data center's nodes
b) nodes lists one node from each data center, and backup_nodes lists the rest
c) nodes lists the east nodes, and backup_nodes lists the seeds
d) nodes lists all six Cassandra nodes, and backup_nodes is removed
 
07. An administrator has installed, configured and verified three Cassandra nodes for a single data center GIR deployment. The next step is to create the keyspace by running cqlsh with the ks-schema-prod.cql file.
Where does the administrator complete this keyspace procedure?
a) On every Cassandra node one at a time
b) On every node before any node is started
c) On each Interaction Recording Web Services node
d) On one node in the cluster
 
08. Security policy at an online travel agency moves its Apache WebDAV server off the default HTTPS port to a custom one. The administrator has changed the port in the virtual host configuration file and has updated the IVR Profile Storage Destination to the new address. Since the change, new recordings fail to reach storage, the WebDAV server records no requests at all on the new port, and the RWS storage settings still carry the old address.
What else must the administrator change?
a) Permit the new port in the firewall and also update the address in the RWS storage settings
b) Restart each MCP and raise recordpostretrycount for the uploads
c) Permit the new port in the firewall and leave the RWS settings on the old address
d) Update the RWS storage address and add the new port to rcs.properties
 
09. Calls are recorded in a deployment that uses the Recording Processor Script with a dedicated ICON database. Agents enter a disposition code during After Call Work, and both ICON and the Recording Processor Script are configured as documented to collect it. In SpeechMiner the disposition code appears as metadata on most recordings. It is missing only on calls where the agent spent an unusually long time in wrap-up before entering it, and the other attached data on those calls is present.
What is the most likely cause?
a) The acw_custom_data_filter pattern in [filter] matches the DispositionCode key
b) The acw_threshold_minutes value in rpconfig.cfg is shorter than those agents' wrap-up time
c) The regular gsysPurge81 purge removed those codes from ICON first
d) ICON's adata-userdata-history option is set to none
 
10. RPS must read GIR call data from a primary and a backup Interaction Concentrator database for one SIP Server switch, in HA mode. The draft rpconfig.cfg lists SIP_Switch2: icon2, icon2Backup under [icon_db_servers]. The [icon2_db_info] and [icon2Backup_db_info] sections give the same dbserver_host and dbserver_port, while their dbms values name two different database hosts.
What must change in this design?
a) Serve each of the databases through a separate DB Server
b) List icon2Backup under a switch option of its own
c) Set one dbms value for both
d) Move the two passwords out of the file and into environment variables

Answers:

Question: 01
Answer: c		 Question: 02
Answer: b		 Question: 03
Answer: d		 Question: 04
Answer: c		 Question: 05
Answer: d
Question: 06
Answer: a		 Question: 07
Answer: d		 Question: 08
Answer: a		 Question: 09
Answer: b		 Question: 10
Answer: a

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