The Genesys GCX-AI-GPE exam preparation guide is designed to provide candidates with necessary information about the Cloud CX AI-GPE and GPR exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) exam.
It is recommended for all the candidates to refer the GCX-AI-GPE objectives and sample questions provided in this preparation guide. The Genesys Cloud CX AI-GPE and GPR certification is mainly targeted to the candidates who want to build their career in Genesys Cloud CX domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Cloud CX AI-GPE and GPR Certification exam.
Genesys GCX-AI-GPE Exam Summary:
|
Exam Name
|
Genesys Cloud CX AI-GPE and GPR Certification |
| Exam Code | GCX-AI-GPE |
| Exam Price | $500 USD |
| Duration | 120 minutes |
| Number of Questions | 50 |
| Passing Score | 70% |
| Recommended Training / Books |
Genesys Cloud CX: AI – Predictive Routing – Getting Started Genesys Cloud CX: AI – Predictive Routing – Configuration Genesys Cloud CX: AI – Predictive Engagement – Setup and Configuration Genesys Cloud CX: AI – Predictive Engagement – Working with Action Maps Genesys Cloud CX: AI – Predictive Engagement – Customer Journey for Agents Genesys Cloud CX: AI – Predictive Engagement – Reporting and Analytics |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GCX-AI-GPE Sample Questions |
| Recommended Practice | Genesys Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) Practice Test |
Genesys Cloud CX AI-GPE and GPR Syllabus:
| Section | Objectives |
|---|---|
| Genesys Cloud: AI Predictive Routing – Getting Started |
- Differentiate between GPR and Legacy Skills and Queue-based Routing
- Run a GPR benefit assessment - Run a comparison test - View test results - Explore the usage of AI in GPR - Activate GPR |
| Genesys Cloud: AI Predictive Routing – Configuration |
- Create a queue
- Explore the various routing and evaluation methods - Configure queues |
|
Genesys Cloud: AI Predictive Routing – Performance Reports
|
- Generate performance reports
- Analyze the Predictive Routing Queue Detail View - Analyze the Predictive Routing Queue Impact View |
| Genesys Cloud: AI Predictive Engagement – Setup and Configuration |
- Define GPE terminologies
- Explore the basics of Genesys Predictive Engagement - Configure and deploy Genesys Messenger - Configure GPE commands and web tracking - Configure and manage attributes and segments - Create outcomes and predict outcome scores - Create action maps |
| Genesys Cloud: AI Predictive Engagement – Working with Action Maps |
- Learn about the various action maps
- Maintain and trigger action maps - Configure action maps |
| Genesys Cloud: AI Predictive Engagement – Customer Journey for Agents |
- Explore customer journey channels
- Access and navigate customer journeys - View interactions - Describe the customer journey icons |
| Genesys Cloud: AI Predictive Engagement – Reporting and Analytics |
- Explore GPE analytics
- View, customize, and export an action map report - View, customize, and export a visitor activity report - View, customize, and export a segment report - Describe content offers |