The Genesys GCX-AI-GPE exam preparation guide is designed to provide candidates with necessary information about the Cloud CX AI-GPE and GPR exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) exam.
It is recommended for all the candidates to refer the GCX-AI-GPE objectives and sample questions provided in this preparation guide. The Genesys Cloud CX AI-GPE and GPR certification is mainly targeted to the candidates who want to build their career in Genesys Cloud CX domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Cloud CX AI-GPE and GPR Certification exam.
Genesys GCX-AI-GPE Exam Summary:
|
Exam Name
|
Genesys Cloud CX AI-GPE and GPR Certification |
| Exam Code | GCX-AI-GPE |
| Exam Price | $500 USD |
| Duration | 120 minutes |
| Number of Questions | 60 |
| Passing Score | 70% |
| Recommended Training / Books |
Genesys Cloud CX: AI – Predictive Routing – Getting Started Genesys Cloud CX: AI – Predictive Routing – Configuration Genesys Cloud CX: AI – Predictive Engagement – Setup and Configuration Genesys Cloud CX: AI – Predictive Engagement – Working with Action Maps Genesys Cloud CX: AI – Predictive Engagement – Customer Journey for Agents Genesys Cloud CX: AI – Predictive Engagement – Reporting and Analytics |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GCX-AI-GPE Sample Questions |
| Recommended Practice | Genesys Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) Practice Test |
Genesys Cloud CX AI-GPE and GPR Syllabus:
| Section | Objectives |
|---|---|
| Introduction to Predictive Engagement and Predictive Routing |
- Definitions and differences
- Use cases and business value |
| Data and Privacy |
- Data collection and storage policies
- Compliance considerations - Data protection |
|
Predictive Engagement Setup
|
- Tracking snippets and implementation
- Segments and outcomes |
| Predictive Routing Configuration |
- Agent attributes and performance profiles
- Queue configuration |
| Monitoring and Reporting |
- Performance dashboards
- Queue performance |