Genesys GC-AI-DB Certification Exam Sample Questions

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Genesys GC-AI-DB Sample Questions:

01. What metric indicates how often users disengage from a bot before completing its intended path?
a) CSAT score
b) Transfer rate
c) Abandonment rate
d) Sentiment score
 
02. Which of the following actions can be used to dynamically set values during a bot session?
a) Transfer to ACD
b) Set Variable
c) Bot Import
d) Execute IVR Script
 
03. Which two conditions must be met for a bot to return relevant knowledge articles?
(Choose two)
a) Bot is linked to a queue
b) Call Knowledge action is placed in the flow
c) Session disconnect is enabled
d) Knowledge base is active and published
 
04. Which two performance metrics are available within the Optimization Dashboard?
(Choose two)
a) Response time per message
b) Average session duration
c) Conversion rate
d) Queue overflow count
 
05. Which user role typically uses the Knowledge Optimizer to improve knowledge article coverage?
a) Workforce Analyst
b) Bot Developer
c) Knowledge Administrator
d) Telephony Engineer
 
06. What are two core steps in publishing a knowledge base?
(Choose two)
a) Validate the articles
b) Schedule agent shifts
c) Submit for approval
d) Click “Publish” after successful validation
 
07. Which Genesys Cloud bot type is best suited for automating routine tasks within messaging channels like web chat and social messaging?
a) Digital Bot Flow
b) Dialog Engine Bot
c) IVR Voice Bot
d) Architect Call Flow
 
08. Which two actions can a knowledge manager take after reviewing the top unanswered queries?
(Choose two)
a) Auto-reply using chatbot APIs
b) Add relevant knowledge articles
c) Merge similar queries into a topic
d) Create bot error logs
 
09. Which two features help improve decision logic in a bot flow?
(Choose two)
a) Evaluate Condition action
b) Dynamic transcription
c) Data tables
d) Collect Feedback action
 
10. Which two roles are primarily responsible for configuring bots with Knowledge Workbench?
(Choose two)
a) Conversation Designers
b) Knowledge Authors
c) IVR Engineers
d) Messenger Channel Admins

Answers:

Question: 01
Answer: c		 Question: 02
Answer: b		 Question: 03
Answer: b, d		 Question: 04
Answer: b, c		 Question: 05
Answer: c
Question: 06
Answer: a, d		 Question: 07
Answer: a		 Question: 08
Answer: b, c		 Question: 09
Answer: a, c		 Question: 10
Answer: a, b

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