Genesys GEOP-SIP Certification Exam Sample Questions

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Genesys GEOP-SIP Sample Questions:

 

01. During a Configuration Server maintenance window, a business-process outsourcer installs SIP Server on a new host. The installation script warns that Configuration Server is unavailable and that the configuration cannot be updated, and the administrator lets the installation finish. Configuration Server is now back online, the SIP Server Application, its Switch and its DNs were configured before the installation, and LCA is running on the host, but SIP Server does not run when it is started from GAX.
What must the administrator do?
a) Restart LCA on the host so that it rereads the Application's startup settings
b) Complete the Start Info tab
c) Add SIP Server to the Connections tab of Solution Control Server
d) Assign the Switch object to the SIP Server Application once more
 
02. A carrier trunk is configured as a Trunk DN with capacity set, in a single-site deployment. Agents place outgoing calls through it both from their SIP phones (1pcc) and from their desktops with TMakeCall (3pcc). When a call is rejected because the trunk is at capacity, the carrier's monitoring expects one particular SIP error code on the phone calls, and the desktop team expects one particular error code in the event their application receives.
Which two settings meet these requirements?
(Choose two.)
a) capacity-sip-error-code set on the Trunk DN next to capacity
b) capacity-sip-error-code in the TServer section of the SIP Server Application
c) capacity-tlib-error-code set to the SIP code that the rejected phone calls should return
d) capacity-tlib-error-code set on the Application
e) capacity-group holding the code
 
03. SIP Server runs on a Linux host and is started by LCA, as Genesys recommends. Under load it runs out of sockets. The administrator had raised the open files limit with ulimit in a login shell and confirmed the new value there, but SIP Server still runs with the old limit.
Which explanation fits the Genesys operating system guidelines?
a) Linux ignores ulimit for daemon processes, so the limit can be raised only on Windows hosts
b) A limit raised in one shell applies to every process on the host, so other servers used the sockets
c) The limit must be set in a freshly forked shell that then starts SIP Server
d) The limit matters only on Windows, whose default caps connections
 
04. An administrator is deploying SIP Servers at two sites, and agents will transfer calls directly from one site's SIP Server to the other's. The administrator is configuring each SIP Server Application object in GAX.
Where does the administrator specify the other site's SIP Server so that the two SIP Servers can transfer calls directly to each other?
a) In the TServer section of an Extension DN, as its contact
b) On the Connections tab of each of the two SIP Server Applications
c) On the General tab, as the Tenant of each Application
d) In a Switching Office of type SIP Switch, shared by both sites and holding both Switch objects
 
05. On a lab SIP Server that is not part of an HA pair, the auto-restart check box is selected in the Application's properties. An operator stops SIP Server from GAX to make a configuration change and then goes home. The next morning SIP Server is still down. No alarm conditions or alarm reactions are configured for this SIP Server.
Why did the Management Layer not start SIP Server again?
a) Auto-restart applies to a SIP Server that runs as one member of an HA pair
b) LCA waits for a host reboot before it starts SIP Server
c) A stop issued from GAX is not treated as an application failure
d) GAX stopped LCA as well, and so nothing on the host was left to restart SIP Server
 
06. Agents at a telecom retailer dial 9 and then the full number, starting with the country code, for every external call. The carrier behind the outbound gateway requires each number to arrive in international format, with a + in place of the 9. The gateway's Trunk DN has prefix set to 9.
Which configuration delivers the numbers in the format that the carrier requires?
a) replace-prefix left empty on the Trunk DN, so that SIP Server adds the + itself
b) replace-prefix set to + in the TServer section of the SIP Server Application
c) prefix changed to + on the gateway
d) replace-prefix set to + on the Trunk DN\
 
07. Two SIP Server sites exchange calls through ISCC. For consultation calls that reach an agent at the second site from the first site, the administrator wants SIP Server to decide whether to start monitoring by the call type that was defined at the origination site.
Which configuration provides this?
a) Set use-propagated-call-type to the value monitor
b) Set default-monitor-scope to call
c) Set greeting-call-type-filter to internal on both SIP Servers
d) Set monitor-consult-calls to true on both SIP Servers for these calls
 
08. During daily call peaks, an administrator notices that SIP Server's log becomes much less detailed, and that full detail returns a few minutes after each peak ends. On some days only the primary SIP Server of the HA pair shows this, while the backup keeps its configured log level.
Which two statements explain this behavior?
(Choose two.)
a) When a core thread's CPU usage passes log-reduce-cpu-threshold, SIP Server lowers its log level to handle traffic more efficiently
b) x-sip-log splits busy threads' messages into separate files
c) Overload Control turns SIP Server logging off until the dialog rate falls back under its configured capacity
d) Primary and backup SIP Servers process overload conditions independently
e) LCA lowers the log level on SCS alarms
 
09. Agents in a regional bank's branch office report clipped words and missing syllables on customer calls. The administrator finds two changes made since go-live: silence suppression was enabled on the agent endpoints to save WAN bandwidth, and the WAN link to the data center now runs at full utilization during peak hours.
Which two explanations are consistent with the Genesys voice quality guidance?
(Choose two.)
a) Silence suppression saves bandwidth but can also impair voice quality
b) Silence suppression stops SIP signaling to the phones
c) Peak traffic makes SIP Server mark the agent DNs out of service for a moment, so words drop
d) Peak use of WAN bandwidth delays only the SIP messages, while the voice packets keep a reserved path
e) Too little bandwidth adds to packet loss
 
10. A logistics company still runs a legacy Network SIP Server, deployed from the Framework 7.5 Network SIP Server Deployment Guide. Three routing points are configured on Network SIP Server so that new calls are spread over three Genesys routers. One router needs maintenance, so the administrator disables the routing point that it serves while calls are active on that routing point.
What happens to the calls?
a) Calls already on it stay active, and new calls are placed on the other routing points in round-robin fashion
b) Calls already on it move to another router, and new calls wait until it is enabled again
c) Every new call is answered with a 503 Service Unavailable error
d) Calls on it are redirected with a 302 to another routing point

 

Answers:

Question: 01
Answer: b		 Question: 02
Answer: b, d		 Question: 03
Answer: c		 Question: 04
Answer: b		 Question: 05
Answer: c
Question: 06
Answer: d		 Question: 07
Answer: a		 Question: 08
Answer: a, d		 Question: 09
Answer: a, e		 Question: 10
Answer: a

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