Salesforce Advanced Field Service Accredited Professional Certification Exam Syllabus
The Salesforce AP-209 exam preparation guide is designed to provide candidates with necessary information about the Advanced Field Service Accredited Professional exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Salesforce Advanced Field Service Accredited Professional exam.
It is recommended for all the candidates to refer the AP-209 objectives and sample questions provided in this preparation guide. The Salesforce Advanced Field Service Accredited Professional certification is mainly targeted to the candidates who want to build their career in Salesforce Accredited Professional domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Salesforce Advanced Field Service Accredited Professional exam.
Salesforce AP-209 Exam Summary:
| Exam Name | Salesforce Advanced Field Service Accredited Professional |
| Exam Code | AP-209 |
| Exam Price |
Registration fee: USD 150 Retake fee: USD 150 |
| Duration | 75 minutes |
| Number of Questions | 46 |
| Passing Score | 73% |
| Recommended Training / Books |
Salesforce Field Service Field Service Implementation Guide Implementing Advanced Capabilities for Field Service |
| Schedule Exam |
Kryterion Webassessor Pearson Vue |
| Sample Questions | Salesforce AP-209 Sample Questions |
| Recommended Practice | Salesforce Advanced Field Service Accredited Professional Practice Test |
Salesforce Advanced Field Service Accredited Professional Syllabus:
| Section | Objectives | Weight |
|---|---|---|
| Implementation Strategies and Design |
- Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document). - Given a scenario, determine appropriate deployment strategies and licensing needs |
7% |
| Resource Management |
- Given a scenario, explain how to best manage resource availability - Demonstrate the key capabilities of Service Territory Management - Given a scenario, determine optimal management of different resource types - Given a scenario, analyze how to best schedule resources |
31% |
| Foundation |
- Given a scenario on complex work, analyze the optimal model to accomplish goals - Given a scenario, explain how to construct maintenance plans - In the dispatcher console, demonstrate capabilities to customize to improve dispatcher experience |
16% |
| Mobile |
- Given a scenario, demonstrate how offline capabilities are utilized - Explain benefits of extending SFS Mobile via customizations and extensions - Determine how to manage techs via Mobile app and capabilities - Given a scenario, demonstrate communication capabilities between dispatcher, tech and customer |
13% |
| Assets |
- Demonstrate understanding of asset architecture - Given a scenario, analyze the how to manage assets |
11% |
| Optimization |
- Given a scenario, explain how service objectives are utilized - Explain the key capabilities of global optimization - Given a scenario, demonstrate how to troubleshoot optimization - Determine how to improve optimization quality |
22% |
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