Salesforce AP-203 Certification Exam Sample Questions

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Salesforce AP-203 Sample Questions:

01. A new version of a CSP's change-of-plan OmniScript was deployed and activated in production on Friday. On Saturday, agents report that it skips the contract-term step for some plans, and the fix will take several days.
What is the lowest-risk way to restore service in the meantime?
a) Tell agents to add the contract term manually to each affected order after capture
b) Deactivate the OmniScript until the fix is deployed
c) Reactivate the previous OmniScript version, which is still in the org
d) Edit the new version directly in production and redeploy the fix later from the repository
 
02. A CSP is mapping its catalog to the Industries data model, which supports offering specifications, bundles, promotions, products, services and resources.
Which entity types model what the network provisions rather than what the customer buys?
(Choose 2 answers.)
a) Offering specifications, such as a family broadband offer
b) Resources, such as a port or a SIM
c) Promotions, such as a three-month discount
d) Services, such as an internet access service
 
03. A CSP's vision is catalog-driven selling of bundled offers, automated decomposition to network systems and change orders from each customer's installed services. An internal team proposes building this on core Sales Cloud with custom objects to save license cost.
Which product should the consultant recommend?
a) Communications Cloud, on its industry data model
b) Sales Cloud with custom objects for offers, decomposition and installed services
c) Service Cloud with case-based ordering for offers and changes to installed services
d) Experience Cloud alone, so customers configure and order their bundles themselves
 
04. A CSP's sponsor wants the project to cut order-to-activate cycle time for fiber by 30%. In discovery, the consultant finds that no one measures cycle time today, although order submission and activation dates exist in the legacy order system.
What should the consultant do first about this KPI?
a) Swap the KPI for orders processed per day, which the new system will report
b) Measure cycle time in the first month after go-live and treat that as the baseline
c) Adopt a published industry average as the baseline, so that no legacy order data has to be analyzed
d) Calculate today's cycle time from the legacy order dates, so the 30% is measured against it
 
05. A CSP sells through 300 independent dealers. Today dealers email order forms to the contact center, where agents retype them, and errors in those orders are common.
How should the consultant map the dealer persona?
a) To internal user accounts in the CSP's org, so dealers use the agent console
b) To a dealer ordering system kept separate, which sends Salesforce a nightly order file
c) To a partner portal reusing the same capture journey
d) To the current email process, with a second agent checking each retyped order
 
06. A CSP sells business broadband, a backup 4G line and a small-office broadband product. All three are fulfilled with the same steps against the same systems. The designer has started building a separate orchestration plan definition for each product.
What should the designer do instead?
a) Link all three to one plan definition through scenarios
b) Build one plan with a branch for each product that tests the product code
c) Merge the three products into one catalog product so a single plan applies
d) Keep one plan definition per product, so each can change independently later
 
07. A CSP's wholesale team needs every order to record the partner's own reference number so it can be quoted back to the partner. A developer proposes a new custom object, Partner Order, that holds the reference and a link to each standard order.
What should the consultant recommend?
a) Build the Partner Order object, so wholesale data stays separate from retail orders
b) Store the reference in the order's description field, so no data model change is needed
c) Add a custom field for the reference on the standard order object
d) Keep the reference in the partner's own portal and look it up through a callout when needed
 
08. A Communications Cloud team is estimating a backlog of catalog, decomposition and orchestration stories for a fiber launch. The project manager proposes that the lead developer estimate every story in hours on their own.
Which approach should the consultant recommend instead?
a) The project manager sets each estimate from the delivery date the CSP needs
b) Size each story by counting its acceptance criteria
c) Keep the hour estimates but add a fifty percent buffer to each of the stories
d) The whole team sizes stories in points relative to a reference story
 
09. Discovery workshops at a CSP have produced 25 pain points written as complaints, such as "orders are slow" and "bills confuse customers". The sponsor must choose which of them the first release will address within its budget.
What should the consultant add to each pain point?
a) A ranking by how quickly the build team expects to fix it
b) How often it occurs and what it costs the business
c) The stakeholder who raised it
d) The Communications Cloud feature that will resolve it in the target design
 
10. A CSP's broadband order needs work from three systems: the access network provisioning system, the warehouse that ships routers and the voice switch. A designer proposes decomposing each order into one combined fulfillment request holding every technical item, with each system's callout filtering out the lines it does not handle.
What should the consultant advise?
a) Keep the combined request, so each system sees the whole order for context while it filters
b) Split the customer order at capture into three orders, one for each system
c) Group the technical items by product family, so broadband and voice items travel in separate requests
d) Decompose into a request for each target system

Answers:

Question: 01
Answer: c		 Question: 02
Answer: b, d		 Question: 03
Answer: a		 Question: 04
Answer: d		 Question: 05
Answer: c
Question: 06
Answer: a		 Question: 07
Answer: c		 Question: 08
Answer: d		 Question: 09
Answer: b		 Question: 10
Answer: d

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