Salesforce AP-211 Certification Exam Sample Questions

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Salesforce AP-211 Sample Questions:

01. Marigold Family Health wants patients and their caregivers to find time slots and book appointments on its Experience Cloud site with Intelligent Appointment Management. The site team plans to build the booking screens from standard Experience Builder components only.
What must the design include?
a) Field Service mobile app access for each patient and caregiver
b) A managed package installation for the site's scheduling pages
c) Omnistudio for the booking flow
d) An Integrated Care Management care plan for each patient before booking
 
02. Brookside Health's referral coordinators must move incoming referrals through defined stages, work them from prioritized lists, and act on each one from a consistent clinical service request record page.
Which two configurations should the admin set up for clinical service requests?
(Choose 2 answers.)
a) Set up paths and actionable lists for clinical service requests
b) Build care plan templates for referred conditions
c) Define barrier types for referred patients' social needs
d) Configure the clinical service request page layout and its flows
 
03. Pellworth Medical Center has run a patient site on regular Customer Community licenses since before Summer '21. It now wants to add Experience Cloud components that were released as part of Health Cloud after that release.
What should the consultant advise?
a) Keep the current licenses, since every Health Cloud site component stays upgradable on them
b) Install the Health Cloud managed package to unlock the newer site components
c) Swap the site users' licenses for an Experience Cloud for Health Cloud product
d) Rebuild the patient site as a new Experience Cloud site on the existing Customer Community licenses
 
04. Harborview Health Plan's future-state review process must send oncology drug requests to reviewers certified in oncology pharmacy and cardiac admission requests to reviewers with cardiology experience. Each request should go to the most qualified available reviewer, not to whoever picks it up first.
Which routing approach should the design use?
a) An Omni-Channel queue for each specialty that its reviewers join
b) Omni-Channel skills-based routing
c) Assignment of each request by an intake supervisor after reading it
d) Case teams of specialist reviewers added to each request
 
05. Sagebrush Health's provider relations team opens an Actionable Relationship Center graph from a clinic's account. The graph shows the clinic's practitioners and facilities below it, but the team also needs to see the hospital and health system the clinic belongs to.
Which configuration meets this need?
a) Assign the clinic as the graph's anchor node, so users can move up to its parent entities
b) Switch the graph to the patient relationship template, which shows households and related accounts
c) Add a Timeline to the clinic account with the parent accounts added as related objects
d) Create Account Account Relationship records between the clinic and each practitioner on the graph
 
06. Oakmere Health books primary care visits in Salesforce Scheduler, while its imaging department keeps availability in a FHIR-aligned EHR. Call center agents want one Intelligent Appointment Management console showing availability from both.
Which two design elements support this?
(Choose 2 answers.)
a) Two active configuration records, one for each scheduling engine
b) Work type code set bundles that tie each visit type to its scheduling system
c) A connection from the console to both Salesforce Scheduler and the EHR
d) A copy of the imaging shifts in Salesforce Scheduler so one engine holds all availability
 
07. Brackenridge Group wants Unified Health Scoring to show each patient's health profile with category scores. Its analytics team already computes risk scores in the enterprise data warehouse, and the organization has decided not to use Data Cloud.
Which design is correct?
a) Configure Unified Health Scoring to calculate the scores from each patient's clinical records
b) Map each score category to a calculated insight and refresh the scores from the warehouse
c) Store each patient's warehouse score in Score Range Classification metadata
d) Keep calculating scores in the warehouse and import the results into the Health Score object
 
08. Quillmore Health Plan is mapping the people involved in bringing a new provider into its network with Provider Network Management. A cardiologist has just signed her physician contract, and the contracting team has sent her the final signed contract and onboarding materials.
Which payer team activates the provider and starts her onboarding?
a) The credentialing team, which reviews application data for compliance
b) The network management team, which goes on to measure network adequacy
c) The recruiting team, which works the lead and sends the application
d) The contracting team, which sends the provider directory information and payment schedule
 
09. Care coordinators at Ashgrove Health System need to search for providers with custom criteria, filter the results, control how results are displayed and start a referral flow straight from a search result.
Which capability meets these needs?
a) Provider Search with Criteria-Based Search and Filter
b) The standard Provider Search component with copy and report search actions
c) The ARC Relationship Graph with the practitioner relationship template
d) Global search with searchable fields configured in Search Manager
 
10. Tamarack Senior Care shares two desired outcomes during discovery. It wants to reduce medication errors such as omissions, duplications and incorrect dosages across residents' prescription and non-prescription medicines. It also wants care coordinators to see social and environmental factors, such as food insecurity, that affect each resident's health.
Which two Care Orchestration capabilities should the consultant analyze for this project?
(Choose 2 answers.)
a) Intelligent Document Automation
b) Virtual Care for video and remote visits
c) Medication Management and Medication Review
d) Social Determinants of Health

Answers:

Question: 01
Answer: c		 Question: 02
Answer: a, d		 Question: 03
Answer: c		 Question: 04
Answer: b		 Question: 05
Answer: a
Question: 06
Answer: b, c		 Question: 07
Answer: d		 Question: 08
Answer: b		 Question: 09
Answer: a		 Question: 10
Answer: c, d

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