Salesforce Field Service Consultant Certification Exam Sample Questions

We have prepared Salesforce Field Service Consultant certification sample questions to make you aware of actual exam properties. This sample question set provides you with information about the Salesforce Field Service Consultant exam pattern, question formate, a difficulty level of questions and time required to answer each question. To get familiar with Salesforce Certified Field Service Consultant exam, we suggest you try our Sample Salesforce Field Service Consultant Certification Practice Exam in simulated Salesforce certification exam environment.

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Salesforce Field Service Consultant Sample Questions:

01. Which configuration can universal containers use to brand the field service lightning mobile app?

a) Company logo

b) Company style sheets

c) Company address

d) Company colours

02. An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with? open work?

a) Resource Schedule optimization

b) Global optimization

c) Emergency scheduling

d) Customer first scheduling

03. Which two considerations impact the scheduled time frame of multi-day work?

Choose 2 answers

a) Assigned resource

b) Homebase travel

c) Resource skill level

d) Break duration

04. Time sheet entries can be associated to which two objects?

Choose 2 answer

a) Work order line item

b) Work order

c) Service resource

d) assigned resources

05. One of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?

a) Service territory number

b) Service territories

c) Service appointment

d) Account

06. Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?

a) Create a new work order and assign a crew

b) Create a new service appointment and assign to crew

c) Assign the existing service appointment to the crew

d) Assign the existing work order to crew

07. When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?

a) Add the resources as a required resource on the contact

b) Add the resources as a required resource on the work order

c) Add the resources as a required resource on the asset

d) Add the resources as a required resource on the account

08. What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?

Choose 2 answers

a) Agents view of upcoming service appointment

b) Offline access to flow

c) Native customer signature capture

d) Customized navigation menu

09. How should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?

a) Add the relevant field to the field set.

b) Use map report layers.

c) Color code using Gantt palettes.

d) Create a Gantt action to highlight.

10. Which three objects are associated with the work type?

Choose 3 answers

a) Skills

b) Products

c) Article

d) Service appointment

e) Resource

Answers:

Question: 01 Answer: a	Question: 02 Answer: c	Question: 03 Answer: a, d	Question: 04 Answer: a, b	Question: 05 Answer: d
Question: 06 Answer: c	Question: 07 Answer: d	Question: 08 Answer: b, c	Question: 09 Answer: c	Question: 10 Answer: a, b, c

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Salesforce Field Service Consultant Certification Exam Sample Questions

Salesforce Field Service Consultant Sample Questions:

Answers:

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