Salesforce Plat-Admn-301 Certification Exam Sample Questions

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Salesforce Plat-Admn-301 Sample Questions:

01. An administrator adds a product to a custom price book.
Which price does the administrator enter on that price book entry?
a) Sales price
b) List price
c) Standard price
d) Total price
 
02. Sales reps at AW Computing report that contact phone numbers sometimes revert to an old value after being updated.
What should the administrator do to resolve this issue?
a) Consolidate the automation that updates contacts
b) Delete every workflow rule in the org
c) Add a flow that copies the new phone number back after the record is saved
d) Schedule an Apex job that reapplies the latest phone numbers each night
 
03. AW Computing guarantees a response to new support cases within 4 hours. Customers report long waits before an agent responds to a newly submitted case.
What should the administrator use so that cases not handled in time are automatically raised for attention?
a) Assignment Rules
b) Web-to-Case
c) Escalation Rules
d) Auto-Response Rules
 
04. A Full sandbox is refreshed from production so that testers can run user acceptance testing on realistic records. Compliance requires that the testers must not see real customers' personal data, such as names and phone numbers, although the records themselves must stay available in the sandbox.
What should the administrator use?
a) Shield Platform Encryption on the personal data fields
b) Field Audit Trail on the personal data fields
c) A sandbox template that leaves out the personal data objects
d) Data Mask, run in the sandbox after each refresh
 
05. Universal Containers uses an approval process that routes an employee's vacation request to the employee's manager. An employee tried to submit a request, but it could not be submitted.
How should the administrator troubleshoot this?
a) Ensure the employee's user record has an active manager assigned
b) Ensure the approval step has an associated action
c) Review a debug log to determine the root cause
d) Build automation that emails the administrator when a submission fails
 
06. An administrator needs a validation rule that checks whether postal codes entered for addresses in India follow the required pattern of digits.
Which formula function should the rule use?
a) VLOOKUP
b) PRIORVALUE
c) REGEX
d) CONTAINS
 
07. A team of more than 20 developers builds in individual Developer sandboxes. The administrator needs one additional sandbox where all of their work is merged and tested together. The merged environment must hold more test data than a Developer sandbox's storage allows. It does not need a copy of all production data, and the team cannot wait for the long refresh interval of a Full sandbox.
Which sandbox types are suitable for the merged environment?
(Choose 2 answers)
a) Developer
b) Developer Pro
c) Full
d) Partial Copy
 
08. Universal Containers wants sales managers to see their teams' forecasts roll up through a forecast hierarchy and to adjust the forecast amounts of the reps below them.
Which feature should the administrator enable?
a) Collaborative Forecasts
b) Customizable Forecasting
c) Reporting snapshots on opportunities
d) Opportunity teams
 
09. How can SFB Industries make sure incoming cases are routed to the correct department based on the case Type field?
a) Enable Case Feed for support agents
b) Use case assignment rules with queues
c) Create an escalation rule that reassigns cases by Type
d) Use auto-response rules with queues
 
10. Which type of relationship makes a child record inherit its sharing from the parent record?
a) Hierarchical relationship
b) Lookup relationshipc
c) Master-detail relationship
d) Indirect lookup relationship

Answers:

Question: 01
Answer: b		 Question: 02
Answer: a		 Question: 03
Answer: c		 Question: 04
Answer: d		 Question: 05
Answer: a
Question: 06
Answer: c		 Question: 07
Answer: b, d		 Question: 08
Answer: a		 Question: 09
Answer: b		 Question: 10
Answer: c

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