Salesforce Sales-101 Certification Exam Sample Questions

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Salesforce Sales-101 Sample Questions:

01. How can businesses measure customer success?
(Select all that apply)
a) Customer feedback and surveys
b) Ignoring customer interactions
c) Tracking customer complaints
d) Counting the number of sales calls made
 
02. On what should a value proposition be developed?
a) General market trends
b) Specific customer requirements and challenges
c) The most advanced features of the product
d) The pricing strategy of competitors
 
03. Which factors should be considered when calculating sales quota attainability using historical data?
(Select all that apply)
a) Past performance of the sales team
b) Market volatility
c) Current economic conditions
d) Ignoring historical data
 
04. How can pipeline health insights improve customer relevance?
a) By reducing the number of prospects contacted
b) Through targeted marketing strategies
c) By increasing product prices
d) Limiting feedback mechanisms
 
05. In assessing customer realized value, what should be considered?
(Choose two)
a) The customer's perception of the product's worth
b) The frequency of marketing communications
c) The alignment of the product with customer needs
d) The color scheme of the product packaging
 
06. When measuring the risks associated with a business deal, what is a key factor to consider?
a) The color scheme of marketing materials
b) Market volatility and economic trends
c) The personal preferences of the sales team
d) The company's social media presence
 
07. What are important aspects to assess when ensuring forecast accuracy?
(Choose two)
a) Alignment with historical trends and data accuracy
b) The personal goals of the sales team
c) The company's year-end financial targets
d) Current economic conditions and market dynamics
 
08. Which actions are effective for identifying and generating a new pipeline?
(Choose two)
a) Networking and establishing partnerships
b) Focusing only on repeat customers
c) Utilizing customer referrals and testimonials
d) Avoiding the use of digital marketing tools
 
09. What indicates that a prospect is qualified and ready to proceed in the sales process?
a) Their familiarity with similar products
b) The budget they have for new purchases
c) The potential fit of the solution for their needs
d) Their geographic location
 
10. Why is understanding the post-sales customer journey crucial in customer success?
a) It allows for reduced customer support costs
b) Enhances customer retention and loyalty
c) Focuses only on new customer acquisition
d) Limits the need for product improvements

Answers:

Question: 01
Answer: a, c		 Question: 02
Answer: b		 Question: 03
Answer: a, b, c		 Question: 04
Answer: b		 Question: 05
Answer: a, c
Question: 06
Answer: b		 Question: 07
Answer: a, d		 Question: 08
Answer: a, c		 Question: 09
Answer: c		 Question: 10
Answer: b

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