Salesforce Slack-Con-201 Certification Exam Sample Questions

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Salesforce Slack-Con-201 Sample Questions:

01. A Cumulus Bank analyst uses Slack in a browser. Slack fails to load for him, although it loads for colleagues on the same network. Clearing his browser cache did not help, and the Slack connection test passed. Slack does load when he opens it in a private window.
What is the most likely cause?
a) WebSocket connections blocked on the office network
b) An extension installed in his browser
c) His identity provider email not matching his Slack account
d) A Slack service problem shown on the status page
 
02. Dreamhouse Realty's security team is uneasy about project conversations with an outside consulting firm, but agrees the project should be run in Slack. The consultant wants one place for all communication between the two teams, in place of email.
What should the consultant set up?
a) A public Slack Connect channel that anyone at the client can find and join
b) A private multi-workspace channel in the client's org for both teams
c) A private Slack Connect channel shared with the client's project team
d) A shared email thread, with a weekly summary posted to a client channel
 
03. Northern Trail Outfitters is moving from a single Business+ workspace to an Enterprise org. One central IT team will administer Slack, all departments follow the same policies, and leadership's main goal is to break down silos between departments.
Which grid design model should you recommend?
a) A centralized design with one workspace for the whole company
b) A distributed design with one workspace for each department
c) A distributed design with separate business and social workspaces
d) A distributed design with a workspace for each office location
 
04. A client's Retail workspace migrates into its Enterprise org next month. It holds several hundred channels with no posts in two years, and legal has confirmed that none of that content needs keeping. The client wants only active channels to reach the org.
What should the consultant recommend?
a) Pick the active channels in the Migration Portal and leave the rest behind
b) Migrate the whole workspace, then move the dormant channels to another workspace
c) Ask Slack to copy the active channels into the org and skip the rest
d) Delete the dormant channels in the workspace before it migrates
 
05. Edge Communications' staff are spread across several regions, and its HR director mentions that people struggled with the last new system the company introduced. In discovery, you want to understand the client's learning needs so that the later learning plan fits them.
Which two questions belong in this discovery conversation?
(Choose 2 answers.)
a) Do your people prefer live sessions or self-paced video learning?
b) Which workspace will host the sandbox used for training sessions?
c) Which earlier technology problems could training address?
d) Which naming prefix should the channels for training sessions use?
 
06. Universal Containers' vision statement promises to break down the silos between its regional teams. The sponsor asks which Slack measure would best show progress toward that goal.
Which measure should you propose?
a) The share of messages sent in public channels
b) The total number of messages sent each month
c) The number of members active in Slack each day
d) The number of new channels created each month
 
07. A client's Enterprise org has Retail and Wholesale workspaces. An employee has moved from Retail to Wholesale. The Retail workspace admin wants her access to Retail ended while she keeps working in Wholesale, and proposes deactivating her account in Retail.
What should the consultant advise?
a) Set the Retail workspace to Hidden so she can no longer see it
b) Deactivate her in Retail; deactivation applies one workspace at a time
c) Convert her to a single-channel guest in the Retail workspace
d) Remove her from the Retail workspace instead of deactivating her
 
08. Initial discovery at Edge Communications is complete. Two sessions remain to be scheduled: the grid design workshop and the channel strategy session. The sponsor wants the channel session first, because teams are eager to talk about channels.
How should you schedule them?
a) Channel session first, so channel needs can shape the workspaces
b) Grid design workshop first, then the channel strategy session
c) One combined session, so both sets of decisions are made together
d) Channel session after launch, once teams have used Slack
 
09. Coral Cloud Resorts' org owners set an org policy so that only owners and admins can use @channel and @here. A month later, members of the Guest Services workspace are using @channel freely again, because that workspace's owners changed the setting.
What should the consultant recommend?
a) Ask each workspace's owners to set the same rule in their own settings
b) Restrict posting in the Guest Services channels to owners and admins
c) Change the org policy so workspaces cannot edit this setting
d) Turn on the warning shown for @channel mentions in large channels
 
10. Since launch, Universal Containers' employees have been sending how-to questions about Slack straight to Slack, and many of them are already answered in Slack's Help Center. The client wants a support model for common Slack questions.
Which flow should the consultant recommend?
a) Users raise each question with the IT help desk, which answers it or passes it on to Slack
b) Users message a department champion directly, and the champion escalates to the org owner
c) Users post each question in the help channel, and admins send Slack whatever champions cannot answer
d) Users search first, then post in the help channel, and the help desk escalates what is left

Answers:

Question: 01
Answer: b		 Question: 02
Answer: c		 Question: 03
Answer: a		 Question: 04
Answer: d		 Question: 05
Answer: a, c
Question: 06
Answer: a		 Question: 07
Answer: d		 Question: 08
Answer: b		 Question: 09
Answer: c		 Question: 10
Answer: d

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