The Genesys GC-AI-DB exam preparation guide is designed to provide candidates with necessary information about the Cloud AI Digital Bots and Knowledge exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Cloud AI Digital Bots and Knowledge Certification (GC-AI-DB) exam.
It is recommended for all the candidates to refer the GC-AI-DB objectives and sample questions provided in this preparation guide. The Genesys Cloud AI Digital Bots and Knowledge certification is mainly targeted to the candidates who want to build their career in Genesys Cloud CX domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Cloud AI Digital Bots and Knowledge Certification exam.
Genesys GC-AI-DB Exam Summary:
|
Exam Name
|
Genesys Cloud AI Digital Bots and Knowledge Certification |
| Exam Code | GC-AI-DB |
| Exam Price | $500 USD |
| Duration | 120 minutes |
| Number of Questions | 50 |
| Passing Score | 70% |
| Recommended Training / Books | |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GC-AI-DB Sample Questions |
| Recommended Practice | Genesys Cloud AI Digital Bots and Knowledge Certification (GC-AI-DB) Practice Test |
Genesys Cloud AI Digital Bots and Knowledge Syllabus:
| Section | Objectives |
|---|---|
| Genesys Cloud CX: AI/Bots Fundamentals |
- Define various bot types
- Identify the components and functionality of different bots - Build and deploy bot flows - Execute quality assurance tests on bots - Optimize bot performance |
| Genesys Cloud CX: AI/Bots Knowledge Workbench |
- Navigate and utilize the Knowledge Workbench
- Create a Knowledge Base - Recognize the limitations of a Knowledge Base - Update and publish a Knowledge Base |
| Genesys Cloud CX: AI/Bots Knowledge Workbench Knowledge Optimizer |
- Acquire foundational knowledge of Knowledge Optimizer
- Analyze Knowledge Optimizer dashboard functionalities - Review and refine unanswered queries |
| Genesys Cloud: AI/Bots - Knowledge Workbench - Knowledge Portal |
- Investigate Knowledge Portal features
- Establish a Knowledge Portal
- Manage the Knowledge Portal
|
| Genesys Cloud CX: AI/Bots -Intent Miner |
- Evaluate prerequisites and components of Intent Miner
- Create an Intent Miner - Create and export draft intents - Import mined intents |
| Genesys Cloud CX: AI/Bots - Digital Bot Flow Actions and Tasks |
- Comprehend digital bot flow fundamentals
- Classify variables - Implement actions with bots - Disconnect bot flows |
| Genesys Cloud CX: AI/Bots - Build a Digital Bot for Inbound Message Flows |
- Differentiate between dialog engine and digital bot flows
- Create and use intents - Apply best practices for constructing digital bot flows - Integrate digital bot flows into inbound message flows |
| Genesys Cloud: Al/Bots - Bot Insights and Optimizations |
- Navigate the Insights and Optimizations menu
- Investigate the Optimization Dashboard - Produce Bot Performance and Interaction reports - Optimize bot flows |
| Genesys Cloud: AI/Bots - Use Knowledge Workbench with Bots |
- Configure the default Knowledge Base
- Validate knowledge configurations |