Genesys GCX-GCD Certification Exam Sample Questions

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Genesys GCX-GCD Sample Questions:

01. At a pharmacy chain's customer care center, the organization-wide utilization allows three emails per agent. Five agents assigned to a six-week quality project must be offered at most one email at a time while it runs. For calls, chats and every other media type, those agents must keep following the organization's settings, including any later change to them.
Which two actions meet these requirements?
(Choose two.)
a) PUT /api/v2/routing/users/{userId}/utilization for each project agent with only the email value set to one
b) PUT /api/v2/routing/utilization with email set to one
c) PUT each agent's user utilization with email at one and the other media copied from the org
d) Unjoin the five agents from every email queue for the project
e) DELETE each agent's user utilization at project end
 
02. In the Developer Toolbox Notifications app, a developer has subscribed a channel to a test user's presence topic and has watched several presence events arrive. The developer is about to reload the Developer Center page, will stay signed in with the same account and will not reauthorize.
What will the Notifications app show after the reload?
a) The received events are gone, while the channel and its subscription are still there to keep receiving new events
b) The received events are kept, but the channel has to be created again
c) Both the events and the channel remain until the channel's lifetime ends
d) Both the events and the channel are cleared, and the topic must be subscribed again
 
03. A ticketing marketplace builds a single-page app on the PKCE Grant. Its router uses hash URLs such as https://tickets.example.com/#/orders. The team wants each sign-in to land on https://tickets.example.com/#/auth/callback and tries to register that address as the OAuth client's authorized redirect URI. Sign-in cannot be made to work with that address, while the code challenge, client ID and scopes are all correct.
What is the cause, and what should the team do?
a) The redirect must sit on the login host; register https://login.mypurecloud.com/callback instead
b) Redirect URIs are added under Authorized Applications; move the address there
c) Hash routes need the Implicit Grant with its token in a fragment; switch the client over to Token Implicit Grant (Browser)
d) Redirect URIs must not contain a fragment, so host a fragment-free callback page that passes the result to the router
 
04. Before testing POST /api/v2/routing/queues in API Explorer, a developer wants to confirm which permissions the request will need, so that the active account can be checked in advance and a 403 response ruled out before anything is sent.
Where in the resource's API Explorer documentation are those requirements listed?
a) The Limits section
b) The Permissions and Scopes section
c) The Invocations and Execute Request sections
d) The Request Headers section
 
05. After each call, an agent desktop must offer the agent only the wrap-up codes that can be applied to that call. The desktop already knows the conversation ID and the agent's participant ID.
Which request should the desktop use to build that list?
a) GET /api/v2/routing/wrapupcodes for the whole organization
b) GET the participant's wrapup resource and read its code
c) GET the wrapupcodes resource of the agent's participant on that call
d) Subscribe to the conversation's detail wrapup topic
 
06. Genesys announces the deprecation of one Platform API resource that an integration calls, with a removal date about four months after the announcement. A team lead objects that Genesys promises at least twelve months of notice before deprecating anything in the API, and asks whether the announcement breaks that promise.
How does the API change management policy treat this case?
a) The resource falls under the breaking-change rule, which needs 18 months of advance notice before its removal
b) The 12-month minimum covers the whole v2 version, while one resource gets at least 90 days
c) The announcement breaks the policy, so Genesys must keep the resource for twelve months from the announcement date
d) Deprecations follow the emergency process, which has no minimum notice
 
07. An administrator at a workforce-outsourcing firm works in a time zone eight hours behind UTC. She opens the API Usage report to compare it with an integration's own request logs, which are stamped in UTC. Requests that the integration logged early on 3 May (UTC) appear in the report under 2 May, although the totals for the whole week match.
What explains the difference in dates?
a) The report's graphs skip a day whenever a single-day range is chosen
b) The report leaves out the current day and carries recent requests to an earlier date
c) Usage is calculated in each client's local time zone and then converted to UTC for the report
d) The report shows dates in local time, not UTC
 
08. A developer is planning an integration and reads the standard limits table on the Developer Center limits page. In one namespace the developer finds two limit keys: one ends in .max and the other ends in rate.per.minute. The developer wants to know how each kind of limit is counted before designing around them.
What kind of limit does the key ending in .max describe?
a) A counted limit, with a maximum value and no time period
b) A rate limit, with a maximum value and a one-minute counting period
c) A limit that resets each billing month
d) A limit that applies only to free trial organizations
 
09. Scope enforcement is on. A code authorization app gains a feature that calls GET /api/v2/authorization/permissions, and its first calls return 403 with the message App not authorized to use scope [authorization:readonly, authorization]. An administrator adds authorization:readonly to the client, and someone with oauth:client:authorize approves it under Authorized Applications.
An hour later, staff who have kept the app open since the morning still get the same 403. A colleague with the same administrator role, who opened the app for the first time after the approval, makes the call successfully.
What explains the remaining failures?
a) The approval reaches each user only after that user approves the scope personally, and the morning staff have not
b) The morning staff lack a permission, and the colleague's role holds it
c) Their tokens predate the approval, and active tokens keep the scope they had
d) The approval is still propagating, and old tokens gain the scope once it finishes
 
10. An e-commerce retailer moves a working Node.js script, built on the JavaScript Platform API Client SDK, into a page that runs in employees' browsers. The script calls loginClientCredentialsGrant and takes its logging settings from an SDK configuration file in the home directory. In the browser the client credentials login fails, and the logging settings are never applied, although setEnvironment still names the org's region correctly.
Which two documented SDK behaviours explain the two failures?
(Choose two.)
a) In a browser, the client credentials login fails unless setPersistSettings(true) is called first
b) The logging settings apply in the browser once log_file_path is an absolute path
c) The Client Credentials login helper works only in Node.js, which is intentional, since a browser cannot keep its secret safe
d) Config file support requires Node.js
e) Browser requests go to api.mypurecloud.com until a gateway is set with setGateway

Answers:

Question: 01
Answer: a, e		 Question: 02
Answer: a		 Question: 03
Answer: d		 Question: 04
Answer: b		 Question: 05
Answer: c
Question: 06
Answer: b		 Question: 07
Answer: d		 Question: 08
Answer: a		 Question: 09
Answer: c		 Question: 10
Answer: c, d

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