Genesys GCX-GCD Certification Exam Sample Questions

GCX-GCD Braindumps, GCX-GCD Exam Dumps, GCX-GCD Examcollection, GCX-GCD Questions PDF, GCX-GCD Sample Questions, Cloud CX Developer  Dumps, Cloud CX Developer Official Cert Guide PDF, Cloud CX Developer  VCE, Genesys Cloud CX Developer PDFWe have prepared Genesys Cloud CX Developer Certification (GCX-GCD) certification sample questions to make you aware of actual exam properties. This sample question set provides you with information about the Cloud CX Developer exam pattern, question formate, a difficulty level of questions and time required to answer each question. To get familiar with Genesys Cloud CX Developer Certification (GCX-GCD) exam, we suggest you try our Sample Genesys GCX-GCD Certification Practice Exam in simulated Genesys certification exam environment.

To test your knowledge and understanding of concepts with real-time scenario based Genesys GCX-GCD questions, we strongly recommend you to prepare and practice with Premium Genesys Cloud CX Developer Certification Practice Exam. The premium Genesys Cloud CX Developer certification practice exam helps you identify topics in which you are well prepared and topics in which you may need further training to achieving great score in actual Genesys Cloud CX Developer Certification (GCX-GCD) exam.

Genesys GCX-GCD Sample Questions:

01. Downloading a recording using conversation ID __________.
a) Requires only one request to api/v2/conversations/{conversationId}/recordings with response code 200 if successful
b) Requires only one request to api/v2/conversations/{conversationId}/recordings with response code 202 if successful
c) Requires only one request to api/v2/recordings/{conversationId} with response code 202 if successful
d) Requires sending two Get requests to api/v2/conversations/{conversationId}/recordings
 
02. What does the "Trunks" feature in Genesys Cloud manage?
a) Internal chat communication between agents
b) Outbound email marketing campaigns
c) Voice traffic between Genesys Cloud and the organization's telephony network
d) Real-time dashboards for customer interactions
 
03. Choose the three different query types that can be generated through the analytics query builder.
a) Flow Observation
b) Queue Detail
c) Flow Detail
d) Conversation Detail
e) Queue Observation
 
04. Which of the following is true about Genesys Cloud roles?
a) Roles are only applicable to agents
b) Roles define permissions for users across different features
c) Roles are automatically assigned based on queue performance
d) Roles can only be configured at the time of agent onboarding
 
05. Create a brand-new user with a phone number and user image. Next, assign two existing routing skills, with known IDs, to this user. What is the least number of Genesys Cloud API requests needed to accomplish this task?
a) 1
b) 2
c) 3
d) 4
 
06. What configurations can be made in the ACD email routing settings in Genesys Cloud?
(Select two)
a) Assign email queues to specific agents
b) Create outbound email templates
c) Route emails based on agent skills
d) Set agent schedule adherence metrics
 
07. How can recordings be downloaded using the Recording API in Genesys Cloud?
a) By specifying the agent’s ID
b) By using the conversation ID of the interaction
c) By configuring telephony settings
d) By setting up agent skill routing rules
 
08. Which of the following data is needed to get the next page results of the job?
a) State
b) Page URL
c) Query String
d) Cursor
 
09. User status observation query provides __________.
a) A high-level summary of user activity.
b) A low-level view of the user's status changes during a given interval.
c) User's current activity pertaining to ACD queue membership.
d) User's historical performance data
 
10. Which actions can be performed using ACD and Supervisor Tools in Genesys Cloud?
(Select two)
a) Assign licenses to agents
b) Manage skill-based routing configurations
c) Monitor outbound email campaigns
d) Activate or deactivate agents in queues

Answers:

Question: 01
Answer: d
Question: 02
Answer: c
Question: 03
Answer: a, d, e
Question: 04
Answer: b
Question: 05
Answer: c
Question: 06
Answer: a, c
Question: 07
Answer: b
Question: 08
Answer: d
Question: 09
Answer: c
Question: 10
Answer: b, d

Note: Please update us by writing an email on feedback@vmexam.com for any error in Genesys Cloud CX Developer Certification (GCX-GCD) certification exam sample questions

Your rating: None Rating: 4.8 / 5 (122 votes)