Salesforce Als-Con-201 Certification Exam Sample Questions

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Salesforce Als-Con-201 Sample Questions:

01. A brand team has produced a plan whose total planned interactions exceed what the field organization can deliver by roughly a fifth. The team asks the consultant how the plan should be reduced.
What basis should the reduction use?
a) Ask the field organization to absorb the excess, since planned interactions represent the brand's commercial requirement.
b) Remove the lowest tier from the plan entirely, so the remaining tiers are delivered exactly as originally intended.
c) Protect reach of the highest-potential segment first, and take the reduction from frequency on lower tiers.
d) Reduce planned frequency and reach evenly across every tier, so no segment is disproportionately affected.
 
02. A consultant is explaining the purpose of a cycle plan to a new brand manager.
What does a cycle plan define?
a) The sample quantities each representative is permitted to distribute during the period.
b) The interactions intended with each targeted prescriber over a defined promotional period.
c) The approved messages that may be delivered to each prescriber segment during the period.
d) The sequence and timing in which a representative will visit prescribers each day.
 
03. A field on the prescriber record holds information that must not be available to representatives under any circumstances. An administrator has removed the field from the representative page layout.
Why is that not sufficient?
a) A layout governs what appears on the record page, so the value remains reachable through reports, list views and exports.
b) The field remains required by validation, so representatives are prompted to complete it even though it is not displayed.
c) Representatives can personalize their own view and restore a removed field, so a central removal does not persist.
d) Layout changes apply only to new records, so representatives still see the field on prescribers created earlier.
 
04. A manager reports that interactions recorded by three representatives are missing from territory reports. All three work primarily in hospitals, and all three use the mobile experience exclusively.
What should the consultant investigate first?
a) Whether the three representatives have been recording their interactions at all during the period in question.
b) Whether records captured on those devices are completing synchronization, given the shared working environment.
c) Whether the territory report's filters exclude the interaction types those three representatives typically record.
d) Whether the three representatives have the access needed to create interaction records against hospital accounts.
 
05. A prescriber has three recorded practice locations. The organization ships product samples directly to prescribers, and a consultant is defining how the shipping destination is determined.
What is the appropriate design?
a) Ship to the location marked as the prescriber's primary practice, and use it for correspondence as well.
b) Ship to the location the representative selects at the time of each request, since they know the prescriber's arrangements.
c) Ship to the location where the prescriber was most recently seen, since that is where they were verifiably present.
d) Ship to the location the prescriber has confirmed for deliveries, held explicitly rather than inferred from the visit history.
 
06. A representative asks for an interaction record to be deleted because they recorded it against the wrong prescriber and the mistake is embarrassing.
What should the process provide?
a) A correction that reassigns the interaction and preserves evidence of the change and its reason.
b) Deactivation of the incorrect record so it no longer appears in reporting, with the correct one added alongside.
c) A note on the record explaining the error, leaving the interaction attributed as originally recorded.
d) Deletion of the record and then creation of a correct one against the intended prescriber.
 
07. A representative needs to return damaged and expired sample stock out of their inventory. The organization must be able to account for every unit from receipt to disposal.
What should the process capture?
a) A destruction certificate from the representative confirming the stock was disposed of correctly.
b) An adjustment removing the stock, with the reason recorded as damaged or expired as appropriate.
c) The quantity and reason for the return, with the inventory reduced when the representative ships it.
d) The quantity and lot returned, the reason, and confirmation of receipt at the destination.
 
08. A representative wants to send a prescriber an approved document by email immediately after a visit, using a template available in the solution.
Which two conditions must the solution enforce before the message is sent?
Choose 2 answers.
a) The document attached is a currently approved version rather than one that has been superseded.
b) The message is recorded against the interaction so the engagement history stays complete.
c) The representative's manager has approved the message before it leaves the system.
d) The prescriber was seen in person within the preceding period covered by the cycle plan.
e) The prescriber's current preference permits email contact from the organization.
 
09. An organization is planning the first two cycles for a newly launched product alongside continuing plans for an established brand. The same field team carries both.
How should the launch product's plan differ?
a) It should carry a higher planned frequency than the established brand, since a new product needs more reinforcement.
b) It should target the prescribers who respond best to the established brand, and build on the existing relationship.
c) It should be planned at the same frequency as the established brand, so the field team carries a consistent workload.
d) It should weight reach across the target list ahead of repeat frequency with prescribers already engaged.
 
10. Field teams in several markets record a visit outcome from a picklist. Two markets have asked for outcome values that only make sense locally, while leadership needs outcome reporting to roll up globally.
Which two design decisions support both requirements?
Choose 2 answers.
a) Allow each market to maintain its own outcome list independently, and reconcile the lists when leadership requests a report.
b) Record the outcome as free text and derive reporting categories from the text after the fact.
c) Let each market expose only the values it uses, with any local value mapped to a global one for reporting.
d) Add every requested value to one shared list visible to all markets, so nothing is lost and reporting stays simple.
e) Keep a governed global set of outcome values that every market reports on, and change it only through a defined review.

Answers:

Question: 01
Answer: c		 Question: 02
Answer: d		 Question: 03
Answer: a		 Question: 04
Answer: b		 Question: 05
Answer: d
Question: 06
Answer: a		 Question: 07
Answer: d		 Question: 08
Answer: a, e		 Question: 09
Answer: d		 Question: 10
Answer: c, e

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