Salesforce AP-207 Certification Exam Sample Questions

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Salesforce AP-207 Sample Questions:

01. Ironwood Energy's C&I advisors complete a paper facility survey covering building size, equipment and operating hours, then use the answers to recommend efficiency products and prepare a quote. The current-state process must be mapped to a component for the future state.
Which Salesforce Industries feature should the consultant map to the survey?
a) Dynamic Assessments
b) Action Plans
c) Interest Tags
d) Data Processing Engine
 
02. A retail supplier has added an EV tariff to its Customer Acquisition Management catalog. The tariff carries a Qualification rule set, with Rule Purpose Eligibility, whose rule requires Context Dimension MeterType equal to ElectricVehicle with Fail Level Hard Fail. A test prospect enters a Smart meter.
Which expected result should the test case record?
a) The EV tariff appears once the cache regeneration job has run
b) The EV tariff appears with a warning that the prospect can override
c) The EV tariff appears priced from its zero list price
d) The EV tariff is filtered out of the offers this prospect sees
 
03. Marlow Energy, a retail supplier, has created a new gas offer for its Customer Acquisition Management site. The offer appears on the site, but its prices are calculated as though it were an electricity offer, and the wrong FlexCard shows its product hierarchy.
Which product field should the administrator check?
a) Orderable, cleared on the gas offer
b) Sub Type, set to Gas
c) Product Code, listed in the cache custom setting
d) Type, which should be Cost Component
 
04. Clearwell Water, a municipal water utility, receives a high volume of routine calls from residential customers who want to check balances, update their details and pay bills. The board's stated business need is to cut that call volume without adding contact center staff.
Which managed-package application best supports this business need?
a) Contact Center Console with Identity Verification
b) Customer Acquisition Management
c) Utility Self Service Portal
d) Short Cycle Work
 
05. Brightwater Home Energy sells electricity supply through Customer Acquisition Management and wants to offer a boiler maintenance contract that customers can add during enrollment. The product owner asks where the new offer belongs in the reference product model.
Under which object type should the maintenance contract be created?
a) Base Generic
b) Commodity Commercial, with a usage attribute
c) Cost Component, as a recurring charge
d) Non-Commodity Commercial
 
06. A utility's existing org runs OmniStudio for Vlocity. The partner's plan deploys the Spring '24 Contact Center Console into this org next month and leaves the choice between the OSRT and standard datapack variants to deployment day.
What must the plan add before the Console deployment?
a) Deploy the OSRT datapack variant, which is built for OmniStudio for Vlocity
b) Move the org onto Standard OmniStudio Content or Content and Runtime
c) Search Setup for Omni Interaction Configuration to confirm the version
d) Disable the Card Framework cache so FlexCards load on the older runtime
 
07. Kestrel Energy Supply is loading service points for a 300-site C&I opportunity in Large Account Sales Management from a CSV export of its legacy CRM. The export uses the legacy system's own column names, such as "Supply ID" and "Avg kWh".
What must the team do before uploading the file?
a) Map each legacy column to a service point field in the upload dialog
b) Package the file as a Vlocity DataPack and migrate it with IDX Workbench
c) Rename the columns to the field headings of the corresponding fieldset
d) Split the file so that each premises is uploaded separately
 
08. A test lead at Wrenbury Electric is reviewing the Contact Center Console test pack. Every case for the payment plan, manual meter read and identity verification processes enters valid data and checks that the process completes.
What should the test lead add to the pack?
a) A negative case for every validation rule
b) Screen-by-screen cases that check each OmniScript step renders
c) A second valid-data case per process, using different customers
d) Cases that rerun each process logged in as a System Administrator
 
09. At Copperfield Gas, every new commercial connection starts a checklist of tasks that a coordinator assigns by email, each with its own owner, urgency and expected completion time. The utility wants the same checklist created consistently from a template in Salesforce.
Which feature should the consultant map to this requirement?
a) Action Launcher, with a catalog of flows that agents search and launch
b) Action Plans, with task templates that set priority, days to complete and owner
c) Timeline, with a chronological view of the account's events and tasks
d) Actionable Relationship Center, with a graph of the account's related records
 
10. Juniper Valley Utilities agents use Contact Center Console to set up payment arrangements and to generate customer letters from approved templates. Template design and catalog maintenance stay with a small admin team. The security lead is building the agents' access from the Service Agent persona.
Which two permissions does the Service Agent persona provide for these tasks?
(Choose 2 answers.)
a) Base runtime permission to view and manage bill payments
b) Document Generation designer access for building templates
c) Document Generation runtime access for producing documents
d) OmniStudio Runtime for Communities, for community login

Answers:

Question: 01
Answer: a		 Question: 02
Answer: d		 Question: 03
Answer: b		 Question: 04
Answer: c		 Question: 05
Answer: d
Question: 06
Answer: b		 Question: 07
Answer: c		 Question: 08
Answer: a		 Question: 09
Answer: b		 Question: 10
Answer: a, c

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