01. What are critical considerations when configuring the Actionable Relationship Center (ARC)?
(Choose two)
a) Align ARC graphs with user workflows and relationship-use cases.
b) Replace sharing rules by enabling ARC.
c) Validate relationship data/relationships used to populate the graph are accurate.
d) Use ARC to automatically create household relationships.
e) Confirm which objects/relationships should appear in the ARC graph design.
02. Why is it important to consider the customer’s hierarchical structure in FSC?
a) To automate workflows across departments.
b) To configure Territory Management and other features accordingly.
c) To standardize templates for all users.
d) To ensure all users have access to KPIs.
03. During the discovery phase, what is a key activity when assessing the current state business architecture?
a) Automating all data entry processes.
b) Configuring user permissions and roles.
c) Migrating legacy data to Salesforce.
d) Determining gaps between current processes and FSC capabilities.
04. When configuring Lead management for an FSC implementation, what should be aligned first?
a) Lead process, queues, and assignment logic to the business intake model.
b) Automatic lead conversion for every lead on creation.
c) A single global lead page layout for all teams, regardless of process.
d) Disabling validation rules to speed up lead creation.
05. How does multi-language configuration support FSC implementations?
a) By automating translation workflows.
b) By enabling user interfaces to support multiple languages.
c) By standardizing communication templates.
d) By configuring all KPIs in the local language.
06. Why is it important to validate the relationship hierarchy in FSC during the design phase?
a) To enable multi-currency support in the Salesforce environment.
b) To automate workflow configurations.
c) To configure user permissions automatically.
d) To ensure alignment with Territory Management and security requirements.
07. Which steps are critical when designing a data migration strategy for FSC?
(Select all that apply.)
a) Ensure data quality, accuracy, and referential integrity.
b) Automate transformations before confirming mappings.
c) Map legacy data to the FSC data model and future-state objects.
d) Configure user permissions as part of migration design.
e) Define load sequencing to preserve relationships between records.
08. When implementing FSC, what is the primary goal of the initial setup?
a) Configuring report templates.
b) Installing FSC components and setting up the environment.
c) Migrating legacy data.
d) Setting up the Actionable Relationship Center (ARC).
09. What are essential activities for configuring security settings in FSC?
(Choose two)
a) Standardize one-size-fits-all security across all orgs.
b) Disable auditing to reduce overhead.
c) Validate the model against compliance and internal policy requirements.
d) Map roles/hierarchies to required record/object/field access.
e) Confirm sharing rules/manual sharing needs for exceptions.
10. Which activities are important when building reports and dashboards in FSC?
(Choose two)
a) Ensure dashboards measure the success criteria defined in discovery.
b) Force the same dashboard for every persona.
c) Map the correct data sources/fields to each dashboard component.
d) Skip security review if users can “see the dashboard.”
d) Validate underlying report filters match intended segment/territory.
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