A colleague recommended this after he passed, and it was the real deal. The Workforce Management Overview and Configuration topic felt challenging, but the realistic online exams made it much more manageable; really worth it.
Genesys Cloud CX Workforce Management Certification (GCX-WFM)
The Genesys GCX-WFM exam preparation guide is designed to provide candidates with necessary information about the Cloud CX Workforce Management exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Cloud CX Workforce Management Certification (GCX-WFM) exam.
