Zscaler ZDXA Certification Exam Sample Questions

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Zscaler ZDXA Sample Questions:

01. An administrator opens a Device Events report to see whether system crashes coincide with a user's poor ZDX Scores.
Which events does ZDX report as system crashes?
a) Software crashes and application hangs
b) Wi-Fi disconnects, adapter changes or sleep and wake events
c) BSOD events and unexpected shutdowns or reboots
d) High CPU and memory usage
 
02. In the Applications Overview, an HR portal and a document-signing service both show ZDX Scores near 40 for the same users this morning. For the HR portal, Server Response Time has risen while Cloud Path is stable. For the signing service, Server Response Time is normal while Cloud Path shows packet loss persisting to the destination.
How should the administrator proceed?
a) Treat them as one shared problem because their scores match, and open one ticket for both
b) Escalate both to their application owners, since a score near 40 shows an application fault
c) Wait until both scores fall into the Poor band
d) Treat them as two problems and route each by its evidence
 
03. After a ZDX rollout, Web Probe and device data arrive normally from most laptops in a department. A group of laptops in the same department sends incomplete ZDX data, even though their users are entitled, inside the probe criteria and authenticated in Zscaler Client Connector. Every affected laptop still runs an older Client Connector and ZDX module version than the rest.
What should the administrator address first?
a) The probe criteria, by adding the affected laptops by name and activating the change again
b) The Telemetry and Policy Gateway, by opening a case about cloud ingestion
c) Their ZCC and ZDX module versions
d) The application's Web Probe, by rebuilding it with a new URL
 
04. The Device Health dashboard shows a rising number of Poor Device Health Scores across several departments and regions. Filtering by model shows that nearly all of the Poor devices are one laptop model, driven by memory and disk usage, while other models in the same offices score Good.
What is the most appropriate response?
a) Open a diagnostics session on each Poor device and fix the devices one user at a time
b) Treat it as a cohort issue for that model and engage endpoint management, for example tuning or refresh planning
c) Escalate to network operations, since the Poor devices span several regions
d) Ask the Wi-Fi team to review the access points in every affected office
 
05. Customers report that a portal fails two or three times a day for a few minutes each time. A Hosted Web Probe tests the portal, but on its default chart and the 24-hour widget trend line, Page Fetch Time and availability look nearly flat, and the service owner concludes the reports are noise.
Which next step gives the best evidence?
a) Review the probe runs in scatter view
b) Widen the chart to a longer time range to expose the pattern
c) Switch to the Smooth ZDX Score to filter out short-term variation
d) Add more hosted locations so the average includes more runs
 
06. Users of an internal ordering application report error pages for most of a morning. For that window, the application's custom Web Probe shows full availability with a low Page Fetch Time, and its Cloud Path probe shows a clean path to the server. The probe's settings show that an engineer added the 5xx codes to its accepted responses months ago to stop false alarms during maintenance.
What does this evidence indicate?
a) The path is clean, so the errors come from the users' browsers and devices
b) The probe scores 5xx errors as success, so availability hides the outage
c) Low Page Fetch Time proves the server answered correctly throughout
d) The outage was too short for the Web Probe's interval to detect it in time
 
07. RUM is configured for a SaaS application and is recording sessions from employees' Windows laptops and Mac laptops. The same employees also open the application in a browser on company iPads, and no RUM sessions ever appear from the iPads.
What explains this?
a) RUM captures browser sessions on supported Windows and macOS devices
b) The iPads need a Cloud Path probe configured before RUM can record
c) Hosted Monitoring must be enabled for mobile browser sessions
d) The application needs separate RUM configuration for each device type
 
08. A help desk lead reports that a CRM application is slow for several sales staff. To be thorough, an administrator opens the Performance Dashboard and applies the CRM application, one city, one department, one last mile ISP and one operating system filter all at once. The view now shows a single user, and the administrator is about to treat the ticket as a one-off.
What should the administrator do next?
a) Open User Details for that one user and start a diagnostics session on the device
b) Clear the stacked filters and reapply them one at a time, watching whether the signal sharpens
c) Close the ticket as an isolated issue, since the filtered view shows only one affected user in that city and department
d) Add the Zscaler location filter as well to confirm the result
 
09. Since 09:00, users at four branch offices see lower ZDX Scores for several SaaS applications that they reach through ZIA. The Performance Dashboard shows the drops lining up in time. A teammate wants to escalate to ZIA operations immediately, citing the dashboard graphs as proof of a Service Edge problem.
What should the administrator do before handing the issue to ZIA operations?
a) Escalate now, because several SaaS applications dropping together already proves a Service Edge fault
b) Escalate to each SaaS application owner, attaching the Performance Dashboard graphs for every branch
c) Check incident details and Cloud Path for evidence at the Service Edge
d) Ask every branch user to reboot their devices and recheck the dashboard scores after an hour
 
10. Users at the Madrid office complain that a ticketing application has been slow during business hours today. An administrator asks Copilot to compare the organization-wide ZDX Score for the last 24 hours with a weekend period that looked good, and Copilot reports no meaningful change.
What is the best next step?
a) Ask Copilot to fix the ticketing application
b) Accept the result and close the complaints, since Copilot found no meaningful change anywhere in the organization
c) Escalate to the application owner, since Copilot's comparison did not explain the slowness reported by Madrid users
d) Re-ask scoped to Madrid and the application, against the same business hours on a normal day

Answers:

Question: 01
Answer: c		 Question: 02
Answer: d		 Question: 03
Answer: c		 Question: 04
Answer: b		 Question: 05
Answer: a
Question: 06
Answer: b		 Question: 07
Answer: a		 Question: 08
Answer: b		 Question: 09
Answer: c		 Question: 10
Answer: d

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